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Client does not appear on Worry-Free Business Security (WFBS) that uses Apache as web server

    • Updated:
    • 8 Oct 2015
    • Product/Version:
    • Worry-Free Business Security Standard/Advanced 7.0
    • Worry-Free Business Security Standard/Advanced 8.0
    • Worry-Free Business Security Standard/Advanced 9.0
    • Platform:
    • Windows 2003 Home Server
    • Windows 2003 Small Business Server
    • Windows 2003 Standard Server Edition
    • Windows 2008 Datacenter Server
    • Windows 2008 Enterprise Server
    • Windows 2008 Essential Business Server
    • Windows 2008 Small Business Server
    • Windows 2008 Standard Server Edition
    • Windows 7 32-bit
    • Windows Vista 32-bit
    • Windows XP Professional
Summary

Resolve the issue of clients not showing on a Security Server console that uses Apache web server.

Details
Public

To resolve the issue, do any of the following options:

  1. On the Security Server, open the %Program Files%\Trend Micro\Security Server\PCCSRV\ofcscan.ini file.
  2. Take note of the following values:
    • Master_domainName
    • Master_domainPort
    • Client_localServer_Port
  3. On the Security Server, do the following:

    Ping <client computer name>

    Telnet < client computer name > <value of Client_localServer_Port>

    If the test fails, ask your network administrator to check for communication and to open the port on the firewall.

  4. On the client, do the following:

    Ping <Master_domainName value>

    Telnet <Master_domainName value> <the value of Master_domainPort>

    If the test fails, ask your network administrator to check for communication and to open the port on the firewall. If the test succeeds, proceed to the next option.

  1. Restart Apache2 service.
  2. On the system tray, right-click the Apache Service Monitor and select Open Apache Monitor.
  3. Click Apache2 and select Restart.

If the issue still occurs, proceed to the next option.

  1. Open the %Program Files%\Trend Micro\Security Server\PCCSRV\Apache2\Conf\ httpd.conf file using a text editor like Notepad.
  2. Look for the parameter “Listen”.
     
    You may find two parameters named “Listen”. The first one is your Master Domain Port. This is being used for your client to communicate with the server. If you are not using SSL, this is also the port being used as you open the WFBS console. But if you are using SSL, the second parameter is your SSL port.
  3. Look for the parameter “ServerName”, then do one of the following:
    • If the “ServerName” value is pointing to an old or incorrect IP address or server name:
      1. Update the value.
      2. Save the file.
      3. Restart the Apache Services. Refer to Option II.
    • If the “ServerName” value is correct, proceed to the next option.
  1. Click Start > Run.
  2. Type in “services.msc”.
  3. Right-click Apache2 service and select Properties.
  4. Choose This Account and use your administrator’s account.
Premium
Internal
Rating:
Category:
Troubleshoot; Deploy
Solution Id:
1055135
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