Summary
The tmpatch.log indicates a "Fail" error when updating certain DLL files that IMSS uses. Below is an example:
[2010-01-27:16:21:45][ipqmgr.dll :
C:\DOCUME~1\C802307\LOCALS~1\Temp\1\pft38.tmp\FileGroup1\bin\ipqmgr.dll->D:\Program Files\Trend Micro\IMSS\\bin\ipqmgr.dll fail] Fail.
C:\DOCUME~1\C802307\LOCALS~1\Temp\1\pft38.tmp\FileGroup1\bin\ipqmgr.dll->D:\Program Files\Trend Micro\IMSS\\bin\ipqmgr.dll fail] Fail.
You may also encounter the following error message:
Can't access AdminDB. Please start AdminDB manually and press button to continue installation.
Details
This issue happens when a patch or hot fix needs to replace certain files but cannot do so because the file is still in use or is locked by the system or another application.
To resolve this issue:
- Stop all the IMSS services.
- Stop the Windows Management Instrumentation service.
- Run the installation file again.
If the above steps did not resolve the issue:
- Stop all the IMSS services and set the Startup Type to "Manual".
- Stop the Windows Management Instrumentation service and set the Startup Type to "Manual".
- Reboot the server.
- Run the installation file again.
If the installation still fails, get a copy of the c:\tmpatch.log file and contact Trend Micro Technical Support or your Technical Account Manager (TAM).