Unable to apply hot fix, patch, or service pack to InterScan Messaging Security Suite (IMSS) server

- Updated:
- 30 Jun 2021
- Product/Version:
- InterScan Messaging Security Suite 7.1 Windows
- InterScan Messaging Security Suite 7.5 Windows
- Platform:
- Windows 2003 Compute Cluster Server
- Windows 2003 Datacenter Server
- Windows 2003 Datacenter Server Edition 64-bit
- Windows 2003 Enterprise Server
- Windows 2003 Standard Server Edition
- Windows 2003 Standard Server Edition 64-bit
- Windows 2003 Storage Server
- Windows 2003 Web Server Edition
- Windows 2008 Standard Server Edition

Summary

The tmpatch.log indicates a "Fail" error when updating certain DLL files that IMSS uses. Below is an example:

[2010-01-27:16:21:45][ipqmgr.dll :
C:\DOCUME~1\C802307\LOCALS~1\Temp\1\pft38.tmp\FileGroup1\bin\ipqmgr.dll->D:\Program Files\Trend Micro\IMSS\\bin\ipqmgr.dll fail] Fail.

You may also encounter the following error message:

Can't access AdminDB. Please start AdminDB manually and press button to continue installation.

Details

This issue happens when a patch or hot fix needs to replace certain files but cannot do so because the file is still in use or is locked by the system or another application.

To resolve this issue:

Stop all the IMSS services.
Stop the Windows Management Instrumentation service.
Run the installation file again.

If the above steps did not resolve the issue:

Stop all the IMSS services and set the Startup Type to "Manual".
Stop the Windows Management Instrumentation service and set the Startup Type to "Manual".
Reboot the server.
Run the installation file again.

If the installation still fails, get a copy of the c:\tmpatch.log file and contact Trend Micro Technical Support or your Technical Account Manager (TAM).