Unable to apply hot fix, patch, or service pack to InterScan Messaging Security Suite (IMSS) server

- Updated:
- 27 Feb 2014
- Product/Version:
- InterScan Messaging Security Suite 7.1 Windows
- InterScan Messaging Security Suite 7.5 Windows
- Platform:
- Windows 2003 Compute Cluster Server
- Windows 2003 Datacenter Server
- Windows 2003 Datacenter Server Edition 64-bit
- Windows 2003 Enterprise Server
- Windows 2003 Standard Server Edition
- Windows 2003 Standard Server Edition 64-bit
- Windows 2003 Storage Server
- Windows 2003 Web Server Edition
- Windows 2008 Standard Server Edition

Summary

The tmpatch.log indicates a "Fail" error when updating certain DLL files that IMSS uses. Below is an example:

[2010-01-27:16:21:45][ipqmgr.dll :
C:\DOCUME~1\C802307\LOCALS~1\Temp\1\pft38.tmp\FileGroup1\bin\ipqmgr.dll->D:\Program Files\Trend Micro\IMSS\\bin\ipqmgr.dll fail] Fail.

You may also encounter the following error message:

Can't access AdminDB. Please start AdminDB manually and press button to continue installation.

Details

This issue happens when a patch or hot fix needs to replace certain files but cannot do so because the file is still in use or is locked by the system or another application.

To resolve this issue:

Stop all the IMSS services.
Stop the Windows Management Instrumentation service.
Run the installation file again.

If the above steps did not resolve the issue:

Stop all the IMSS services and set the Startup Type to "Manual".
Stop the Windows Management Instrumentation service and set the Startup Type to "Manual".
Reboot the server.
Run the installation file again.

If the installation still fails, get a copy of the c:\tmpatch.log file and contact Trend Micro Technical Support or your Technical Account Manager (TAM).

Rating:

Category:

Update

Solution Id:

1055327

Feedback

Did this article help you?

Thank you for your feedback!

What was the problem with this article?

The image(s) in the article did not display properly.

The article did not provide detailed procedure.

The article is hard to understand and follow.

The video did not play properly.

The article did not resolve my issue.

Others. Please specify.

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:

We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.

If you need additional help, you may try to contact the support team. Contact Support

Thanks for voting.

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:

We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.