"Page cannot be displayed" appears when configuring the Messaging Security Agent (MSA)

- Updated:
- 8 Apr 2020
- Product/Version:
- Worry-Free Business Security Standard/Advanced 7.0
- Worry-Free Business Security Standard/Advanced 8.0
- Worry-Free Business Security Standard/Advanced 9.0
- Platform:
- Windows 2003 Datacenter Server
- Windows 2003 Datacenter Server Edition 64-bit
- Windows 2003 Enterprise Server
- Windows 2003 Home Server
- Windows 2003 Small Business Server
- Windows 2003 Standard Server Edition
- Windows 2003 Standard Server Edition 64-bit
- Windows 2003 Storage Server
- Windows 2003 Web Server Edition

Summary

You get the following error message when configuring Messaging Security Agent (MSA) on the Security Settings page of the Worry-Free Business Security (WFBS) console:

Page cannot be displayed

Also, the Internet Information Services (IIS) logs for SMEX Web Site shows the following:

Mozilla/4.0+ (compatible;+MSIE+8.0;+Windows+NT+6.1;+Trident/4.0;+SLCC2;+.NET+CLR+2.0.50727;  +.NET+CLR+3.5.30729;+.NET+CLR+3.0.30729;+Media+Center+PC+6.0;+InfoPath.2) 403 2 5

Details

This solution applies to Worry-Free Business Security Advanced only.

Open IIS.
Expand Web Sites.
Click SMEX Web Site > Action > Properties.
Click on the Home Directory tab.
Under the Local path section, tick the Read checkbox.
Under Application Settings configure the settings to have the following entries:
- Application name: SMEX Web Site
- Execute Permissions: None
- Application Pool: DefaultAppPool
Click Apply.
Click OK.
Stop and start the SMEX Web Site.
On the WFBS console, refresh the Security Settings page and configure.