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"Page cannot be displayed" appears when configuring the Messaging Security Agent (MSA)

    • Updated:
    • 29 Sep 2017
    • Product/Version:
    • Worry-Free Business Security Standard/Advanced 7.0
    • Worry-Free Business Security Standard/Advanced 8.0
    • Worry-Free Business Security Standard/Advanced 9.0
    • Platform:
    • Windows 2003 Datacenter Server
    • Windows 2003 Datacenter Server Edition 64-bit
    • Windows 2003 Enterprise Server
    • Windows 2003 Home Server
    • Windows 2003 Small Business Server
    • Windows 2003 Standard Server Edition
    • Windows 2003 Standard Server Edition 64-bit
    • Windows 2003 Storage Server
    • Windows 2003 Web Server Edition
Summary

You get the following error message when configuring Messaging Security Agent (MSA) on the Security Settings page of the Worry-Free Business Security (WFBS) console:

Page cannot be displayed

Also, the Internet Information Services (IIS) logs for SMEX Web Site shows the following:

Mozilla/4.0+ (compatible;+MSIE+8.0;+Windows+NT+6.1;+Trident/4.0;+SLCC2;+.NET+CLR+2.0.50727;  +.NET+CLR+3.5.30729;+.NET+CLR+3.0.30729;+Media+Center+PC+6.0;+InfoPath.2) 403 2 5
Details
Public
 
This solution applies to Worry-Free Business Security Advanced only.
  1. Open IIS.
  2. Expand Web Sites.
  3. Click SMEX Web Site > Action > Properties.
  4. Click on the Home Directory tab.
  5. Under the Local path section, tick the Read checkbox.
  6. Under Application Settings configure the settings to have the following entries:
    • Application name: SMEX Web Site
    • Execute Permissions: None
    • Application Pool: DefaultAppPool
  7. Click Apply.
  8. Click OK.
  9. Stop and start the SMEX Web Site.
  10. On the WFBS console, refresh the Security Settings page and configure.
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Rating:
Category:
Troubleshoot
Solution Id:
1055354
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