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"Page cannot be displayed" appears when configuring the Messaging Security Agent (MSA)

    • Updated:
    • 8 Apr 2020
    • Product/Version:
    • Worry-Free Business Security Standard/Advanced 7.0
    • Worry-Free Business Security Standard/Advanced 8.0
    • Worry-Free Business Security Standard/Advanced 9.0
    • Platform:
    • Windows 2003 Datacenter Server
    • Windows 2003 Datacenter Server Edition 64-bit
    • Windows 2003 Enterprise Server
    • Windows 2003 Home Server
    • Windows 2003 Small Business Server
    • Windows 2003 Standard Server Edition
    • Windows 2003 Standard Server Edition 64-bit
    • Windows 2003 Storage Server
    • Windows 2003 Web Server Edition
Summary

You get the following error message when configuring Messaging Security Agent (MSA) on the Security Settings page of the Worry-Free Business Security (WFBS) console:

Page cannot be displayed

Also, the Internet Information Services (IIS) logs for SMEX Web Site shows the following:

Mozilla/4.0+ (compatible;+MSIE+8.0;+Windows+NT+6.1;+Trident/4.0;+SLCC2;+.NET+CLR+2.0.50727;  +.NET+CLR+3.5.30729;+.NET+CLR+3.0.30729;+Media+Center+PC+6.0;+InfoPath.2) 403 2 5
Details
Public
 
This solution applies to Worry-Free Business Security Advanced only.
  1. Open IIS.
  2. Expand Web Sites.
  3. Click SMEX Web Site > Action > Properties.
  4. Click on the Home Directory tab.
  5. Under the Local path section, tick the Read checkbox.
  6. Under Application Settings configure the settings to have the following entries:
    • Application name: SMEX Web Site
    • Execute Permissions: None
    • Application Pool: DefaultAppPool
  7. Click Apply.
  8. Click OK.
  9. Stop and start the SMEX Web Site.
  10. On the WFBS console, refresh the Security Settings page and configure.
Premium
Internal
Partner
Rating:
Category:
Troubleshoot
Solution Id:
1055354
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