Sign In with your
Trend Micro Account
Need Help?
Need More Help?

Create a technical support case if you need further support.

Changing the default client installation path of the Client/Server Agent (CSA/SA) of Worry-Free Business Security (WFBS)

    • Updated:
    • 8 Oct 2015
    • Product/Version:
    • Worry-Free Business Security Standard/Advanced 7.0
    • Worry-Free Business Security Standard/Advanced 8.0
    • Worry-Free Business Security Standard/Advanced 9.0
    • Platform:
    • Windows 2000 Professional
    • Windows 2000 Server
    • Windows 2000 Small Business Server
    • Windows 2003 Small Business Server
    • Windows 2003 Small Business Server R2
    • Windows 2003 Standard Server Edition
    • Windows 2008 Essential Business Server
    • Windows 2008 Small Business Server
    • Windows 2008 Standard Server Edition
    • Windows 2011 Small Business Server Essentials
    • Windows 2011 Small Business Server Premium Add-on
    • Windows 2011 Small Business Server Standard
    • Windows 7 32-bit
    • Windows Vista 32-bit
    • Windows XP Professional
Summary

You may want to change the CSA/SA default installation path when doing any of the following:

  • Installing the CSA/SA on a specific drive or partition.
  • Installing the CSA on a different drive or partition
  • Installing the CSA in a specific folder.
  • Installing the CSA in a different folder. 
  • Changing the location of the CSA. 
Details
Public

To modify the default client installation path of the CSA/SA:

For WFBS 7.0

  • From the Security Server, open the ..\Program Files\Trend Micro\Security Server\PCCSRV\ofcscan.ini file using a text editor like Notepad.
     
    The path is ..\Program Files\Trend Micro\Officescan\PCCSRV if the current product version was a gradual upgrade from Client Server Suite/Client Server Messaging Suite versions 2.0 or 3.0.
  • Under the "[INI_CLIENT_DEFAULT_INSTALLPATH_SECTION]" section, look for the parameter below and specify the new installation path:

    "WinNT_ installPath=$ProgramFiles\Trend Micro\Client Server Security Agent"

    For example: WinNT_ installPath=E:\Program Files\Trend Micro\Client Server Security Agent

     
    Future installations and program deployments will be deployed to the specified path unless you change it.
  • Look for the "Loglevel warn" parameter and change it to "Loglevel emerg".
    This will set Apache to collect critical error logs only and not generic or warning logs.
  • Save and close the ofcscan.ini file.

If this fails, contact Trend Micro Technical Support and provide the following:

  • Copy of the ofcscan.ini from the \PCCSRV folder in the WFBS server
  • Copy of the ofcscan.ini from the target client computer
  1. On the Security Server, open the ..\PCCSRV\Admin\Utility\ClientPackager and double-click the ClnPack.exe file to open the Client Packager console.
  2. Generate an installer package for the SA. Make sure to choose MSI packager type.
  3. Move the file to the computer where you need to install the SA.
  4. Open a command prompt.
  5. Change the directory to the location where you saved the installer you copied in Step 2.
  6. Run these commands:

    msiexec.exe /i <filename.msi> ClientInstallDir="<destination_dir>\Security Agent" AmspInstallDir=<destination_dir>".

    <filename.msi> = The exact filename that you gave to the installer. It is important that extension will be .msi.

    <destination_dir> = Volume and folder where you want the client to be installed, for example D:\program files\TrendMicro.

WFBS 8.0/9.0

To change default installation path:

  1. Go to the Security Server console > Preferences > Global Settings > System tab. 
  2. On the Security Agent Installation Directory field, place the new installation path. 

Security Agent Installation Directory

Premium
Internal
Rating:
Category:
Troubleshoot; Deploy; Install
Solution Id:
1055460
Feedback
Did this article help you?

Thank you for your feedback!

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.

If you need additional help, you may try to contact the support team. Contact Support


To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.


Need More Help?

Create a technical support case if you need further support.