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“Page cannot be found” appears when opening the Deep Security Manager (DSM) web console

    • Updated:
    • 8 Oct 2015
    • Product/Version:
    • Deep Security 8.0
    • Deep Security 9.0
    • Deep Security 9.5
    • Platform:
    • Windows 2003 Compute Cluster Server
    • Windows 2003 Datacenter Server
    • Windows 2003 Datacenter Server Edition 64-bit
    • Windows 2003 Enterprise Server
    • Windows 2003 Home Server
    • Windows 2003 Small Business Server
    • Windows 2003 Standard Server Edition
    • Windows 2003 Standard Server Edition 64-bit
    • Windows 2003 Storage Server
    • Windows 2003 Web Server Edition
Summary

When launching the DSM from the desktop icon and Programs menu, the launcher (dsm_l.exe) points to a wrong URL and the web console displays the “Page cannot be found” error message.

However, when you corrected the URL manually, the DSM web console can be accessed successfully.

Details
Public

To resolve this issue, do the following:

  1. Go to the Deep Security Manager directory.
  2. Look for the URL file “launch”.
  3. Check the file properties and then update the URL to include the correct server name or to point it to the correct server name.

After the launch file is updated, the dsm_l.exe file should be able to open the Deep Security Manager console via Desktop icon or Programs menu.

Premium
Internal
Rating:
Category:
Troubleshoot
Solution Id:
1055487
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