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Manually uninstalling the Security for Mac (TMSM) Plug-in

    • Updated:
    • 28 Sep 2017
    • Product/Version:
    • OfficeScan 10.6
    • OfficeScan 11.0
    • OfficeScan XG.All
    • Trend Micro Security for Mac 1.5
    • Trend Micro Security for Mac 2.0
    • Trend Micro Security for Mac 3.0
    • Platform:
    • Windows 10
    • Windows 10 32-bit
    • Windows 10 64-bit
    • Windows 2000 Advanced Server
    • Windows 2000 Datacenter Server
    • Windows 2000 Professional
    • Windows 2000 Server
    • Windows 2000 Small Business Server
    • Windows 2003
    • Windows 2003 32-Bit
    • Windows 2003 64-Bit
    • Windows 2003 Compute Cluster Server
    • Windows 2003 Datacenter
    • Windows 2003 Datacenter 64-bit
    • Windows 2003 Datacenter Server
    • Windows 2003 Datacenter Server Edition 64-bit
    • Windows 2003 Enterprise
    • Windows 2003 Enterprise 64-bit
    • Windows 2003 Enterprise Server
    • Windows 2003 Home Server
    • Windows 2003 Server R2
    • Windows 2003 Small Business Server
    • Windows 2003 Small Business Server R2
    • Windows 2003 Standard
    • Windows 2003 Standard 64-bit
    • Windows 2003 Standard Server Edition
    • Windows 2003 Standard Server Edition 64-bit
    • Windows 2003 Storage Server
    • Windows 2003 Web Server 64-bit
    • Windows 2003 Web Server Edition
    • Windows 2008
    • Windows 2008 32-Bit
    • Windows 2008 64-Bit
    • Windows 2008 Datacenter
    • Windows 2008 Datacenter 64-bit
    • Windows 2008 Datacenter Server
    • Windows 2008 Datacenter Server Edition 64-bit
    • Windows 2008 Enterprise
    • Windows 2008 Enterprise 64-bit
    • Windows 2008 Enterprise Server
    • Windows 2008 Enterprise Server Edition 64-bit
    • Windows 2008 Essential Business Server
    • Windows 2008 R2
    • Windows 2008 Server Core
    • Windows 2008 Server Foundation
    • Windows 2008 Server R2
    • Windows 2008 Server R2 Datacenter
    • Windows 2008 Server R2 Enterprise
    • Windows 2008 Server R2 with Hyper-V(TM)
    • Windows 2008 Small Business Server
    • Windows 2008 Standard
    • Windows 2008 Standard 64-bit
    • Windows 2008 Standard Server Edition
    • Windows 2008 Standard Server Edition 64-bit
    • Windows 2008 Storage Server
    • Windows 2008 Web Server Edition
    • Windows 2008 Web Server Edition 64-bit
    • Windows 2011 Small Business Server Essentials
    • Windows 2011 Small Business Server Premium Add-on
    • Windows 2011 Small Business Server Standard
    • Windows 2012
    • Windows 2012 Datacenter
    • Windows 2012 Datacenter R2
    • Windows 2012 Enterprise
    • Windows 2012 Enterprise R2
    • Windows 2012 Server Essential R2
    • Windows 2012 Server Essentials
    • Windows 2012 Server Foundation R2
    • Windows 2012 Server R2
    • Windows 2012 Standard
    • Windows 2012 Standard R2
    • Windows 2012 Web Server Edition
    • Windows 2016
    • Windows 2016 Server Core
    • Windows 2016 Server Datacenter
    • Windows 2016 Server Standard
    • Windows 7 32-Bit
    • Windows 7 64-bit
    • Windows 7 Home Premium 32-bit
    • Windows 7 Home Premium 64-bit
    • Windows 7 SP1 32-bit
    • Windows 7 SP1 64bit
    • Windows 7 SP1 64-bit
    • Windows 7 Starter 32-bit
    • Windows 7 Starter 64-bit
    • Windows 7 Ultimate 32-bit
    • Windows 7 Ultimate 64-bit
    • Windows 8 32-Bit
    • Windows 8 64-Bit
    • Windows 8 RT
    • Windows 8.1 32-Bit
    • Windows 8.1 64-Bit
    • Windows 9
    • Windows All
    • Windows Embedded POSReady 7 (32-bit/64-bit)
    • Windows Mobile 5 Pocket PC
    • Windows Mobile 5 Pocket PC Phone Edition
    • Windows Mobile 5 Smartphone
    • Windows Mobile 6 Classic
    • Windows Mobile 6 Professional
    • Windows Mobile 6 Standard
    • Windows Mobile 6.1 Professional
    • Windows Mobile 6.1 Standard
    • Windows Mobile 6.5 Professional
    • Windows Mobile 6.5 Standard
    • Windows NT 4.0 Server
    • Windows NT 4.0 Workstation
    • Windows Server 2012
    • Windows Server 2012 32-Bit
    • Windows Server 2012 64-Bit
    • Windows Storage Server 2003
    • Windows Vista 32-bit
    • Windows Vista 64-bit
    • Windows Vista SP1 32-bit / 64-bit
    • Windows Vista SP2 32-bit
    • Windows Vista SP2 32-bit / 64-bit
    • Windows Vista SP2 64-bit
    • Windows XP Home
    • Windows XP Professional
    • Windows XP Professional 64-bit
    • Windows XP SP2 32-bit
    • Windows XP SP3 32-bit
    • Windows XP Tablet PC
    • Windows すべて
    • Windows Mobile すべて
    • Windows Phone 8.0
    • Windows Phone 8.1
Summary

Learn how to manually uninstall the TMSM Plug-in from the OfficeScan Plug-in Manager page in case the automatic uninstallation was unable to clean up all the TMSM components.

 
This will not uninstall the TMSM agent.
Details
Public

To manually remove TMSM:

  1. Stop the the following services from the Microsoft Management Console (services.msc):
    • ActiveMQ for Trend Micro Security [ActiveMQ4TMSM]
    • Trend Micro Security (for Mac) [TMSMMainService]
    • SQL server (TMSM)
    • OfficeScan Plug-in Manager [OfcAosMgr]
  2. Remove the following from the Add/Remove Programs screen: Microsoft SQL Server 2005 (for TMSM)
  3. Open the Registry Editor and do the following:
     
    Always back up the whole registry before making any modifications. Incorrect changes to the registry can cause serious system problems.
    1. Remove the following registry keys for the TMSM services:
      • For 32-bit Windows servers:
        • HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\ActiveMQ4TMSM
        • HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\TMSMMainService
        • HKEY_LOCAL_MACHINE\SOFTWARE\TrendMicro\TMSM
        • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Products\{14B690AA-4527-95F4-6927-B43BC1A35607}
        • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Products\{14B690AA-4527-95F4-6927-B43BC1A35607}
        • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{AA096B41-7254-4F59-9672-4BB31C3A6570}
        • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Microsoft SQL Server\TMSM
      • For 64-bit Windows servers:
        • HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\ActiveMQ4TMSM
        • HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\TMSMMainService
        • HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\TrendMicro\TMSMWow6432Node
        • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Products\{14B690AA-4527-95F4-6927-B43BC1A35607}
        • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Products\{14B690AA-4527-95F4-6927-B43BC1A35607}
        • HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\{AA096B41-7254-4F59-9672-4BB31C3A6570}
        • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Microsoft SQL Server\TMSM
    2. Go to HKEY_LOCAL_MACHINE/SOFTWARE/TrendMicro/OfficeScan/service/Aos/OSCE_ADDON_TMSM and look for the latest TMSM version and set the value of "Status" to "1".
      Example: HKEY_LOCAL_MACHINE\...\OSCE_ADDON_TMSM\1_1_1.5.5028
      Here is the mapping:
      1 – For download
      3 – Downloaded, package can be installed
      7 – Installed
  4. Remove the Trend Micro Security files and/or directories.
  5. Go to the server installation folder and make sure that all files have been removed. The default folder path is C:\Program Files\Trend Micro\OfficeScan\Addon\TMSM.
  6. Remove the Trend Micro Security database files and/or directories located in: C:\Program Files\Microsoft SQL Server\MSSQL.x.
  7. Reinstall the TMSM server from the web console Plug-in page if necessary.
  1. Stop the the following services from the Microsoft Management Console (services.msc):
    • ActiveMQ for Trend Micro Security [ActiveMQ4TMSM]
    • Trend Micro Security (for Mac) [TMSMMainService]
    • SQL server (TMSM)
    • OfficeScan Plug-in Manager [OfcAosMgr]
  2. Remove Microsoft SQL Server 2008 R2 (for TMSM) from the Add/Remove Programs screen.

    Remove SQL server

  3. Open the Registry Editor and do the following:
     
    Always back up the whole registry before making any modifications. Incorrect changes to the registry can cause serious system problems.
    1. Remove the following registry keys for the TMSM services:
      • For 32-bit Windows servers:
        • HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\ActiveMQ4TMSM
        • HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\TMSMMainService
        • HKEY_LOCAL_MACHINE\SOFTWARE\TrendMicro\TMSM
        • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Products\14B690AA452795F46927B43BC1A35607
        • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Products\14B690AA452795F46927B43BC1A35607
        • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{AA096B41-7254-4F59-9672-4BB31C3A6570}
        • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Microsoft SQL Server\TMSM\
      • For 64-bit Windows servers:
        • HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\ActiveMQ4TMSM
        • HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\TMSMMainService
        • HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\TrendMicro\TMSM
        • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Products\14B690AA452795F46927B43BC1A35607
        • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Products14B690AA452795F46927B43BC1A35607
        • HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\{AA096B41-7254-4F59-9672-4BB31C3A6570}
        • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Microsoft SQL Server\TMSM
    2. Go to HKEY_LOCAL_MACHINE\SOFTWARE(\Wow6432Node)\TrendMicro\OfficeScan\service\Aos\OSCE_ADDON_TMSM and look for the latest TMSM version and set the value of "Status" to "1". For example:

      HKEY_LOCAL_MACHINE\...\OSCE_ADDON_TMSM\1_1_1.5.5028

      Here is the mapping:

      1 – For download
      3 – Downloaded, package can be installed
      7 – Installed

  4. Remove the Trend Micro Security directory <Server installation folder>\Addon\TMSM.
  5. Remove the Trend Micro Security database directory C:\Program Files (x86)\Microsoft SQL Server\MSSQL.x.x.TMSM.
  6. Reboot the OfficeScan server machine.
  7. Reinstall the TMSM server from the web console Plug-in page if necessary.
Premium
Internal
Rating:
Category:
Uninstall
Solution Id:
1055541
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