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Removing inactive Client Security Agents (CSA) from the Worry-Free Business Security (WFBS) console

    • Updated:
    • 8 Oct 2015
    • Product/Version:
    • Worry-Free Business Security Standard/Advanced 7.0
    • Worry-Free Business Security Standard/Advanced 8.0
    • Worry-Free Business Security Standard/Advanced 9.0
    • Platform:
    • Windows 2003 Datacenter Server
    • Windows 2003 Datacenter Server Edition 64-bit
    • Windows 2003 Enterprise Server
    • Windows 2003 Small Business Server
    • Windows 2003 Standard Server Edition
    • Windows 2003 Standard Server Edition 64-bit
    • Windows 2003 Storage Server
    • Windows 2003 Web Server Edition
    • Windows 2008 Datacenter Server
    • Windows 2008 Datacenter Server Edition 64-bit
    • Windows 2008 Enterprise Server
    • Windows 2008 Enterprise Server Edition 64-bit
    • Windows 2008 Essential Business Server
    • Windows 2008 Small Business Server
    • Windows 2008 Standard Server Edition
    • Windows 2008 Standard Server Edition 64-bit
    • Windows 2008 Storage Server
    • Windows 2008 Web Server Edition
    • Windows 2008 Web Server Edition 64-bit
    • Windows 2012 Enterprise
    • Windows 7 32-bit
    • Windows 7 64-bit
    • Windows 8 32-bit
    • Windows 8 64-bit
    • Windows Vista 32-bit
    • Windows Vista 64-bit
    • Windows XP Professional
    • Windows XP Professional 64-bit
Summary

When you use the CSA uninstallation program to remove the agents from a client, the program automatically notifies the Security Server to remove the client icon from the Security Groups Tree to show that the client no longer exists.

However, if the CSA is removed using other methods, such as reformatting the computer hard drive or manually deleting the client files, the Security Server will be unaware of the removal and will display the CSA as inactive. Also, if you unload or disable the agent for an extended time, the Security Server still displays the CSA as inactive.

Details
Public

To remove inactive agents and display active agents only:

  1. Log on to the WFBS console.
  2. Go to Preferences > Global Settings.
  3. Click the System tab.
  4. Tick the Enable automatic removal of inactive Client/Server Security Agent check box.
    This automatically removes the clients that have not contacted the Security Server for a specified number of days.
  5. Specify your preferred number of days from the Automatically remove a Client/Server Security Agent if inactive for <x> days drop-down list.
    The value you specified will be the number of days that a client is allowed to be inactive before it is removed from the WFBS console.
  6. Click Save.
Premium
Internal
Rating:
Category:
Configure; Troubleshoot
Solution Id:
1055584
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