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Collecting debug logs using the Case Diagnostic Tool (CDT) in Silent Mode

    • Updated:
    • 17 Oct 2016
    • Product/Version:
    • OfficeScan 10.6
    • OfficeScan 11.0
    • OfficeScan XG.All
    • Platform:
    • Windows 2003 Compute Cluster Server
    • Windows 2003 Datacenter Server
    • Windows 2003 Datacenter Server Edition 64-bit
    • Windows 2003 Enterprise Server
    • Windows 2003 Standard Server Edition
    • Windows 2003 Standard Server Edition 64-bit
    • Windows 2003 Storage Server
    • Windows 2003 Web Server Edition
    • Windows 2008 Datacenter Server
    • Windows 2008 Datacenter Server Edition 64-bit
    • Windows 2008 Enterprise Server
    • Windows 2008 Enterprise Server Edition 64-bit
    • Windows 2008 Standard Server Edition
    • Windows 2008 Standard Server Edition 64-bit
    • Windows 2008 Storage Server
    • Windows 2008 Web Server Edition
    • Windows 2008 Web Server Edition 64-bit
    • Windows 7 32-bit
    • Windows 7 64-bit
    • Windows Vista 32-bit
    • Windows Vista 64-bit
    • Windows XP Professional
    • Windows XP Professional 64-bit
Summary

This article discusses the steps in collecting debug logs using the Case Diagnostic Tool in Silent Mode.

Details
Public

To use the Case Diagnostic Tool in Silent Mode:

  1. Download the latest CDT in the Trend Micro Download Center.
  2. Extract the CDT file.
  3. Open the CaseDiagnosticTool.ini file using a text editor.
  4. Edit it by using the settings below:
---- cut ----
[Setting]
;Define whether running in silent mode.
SilentMode=1
;Define the default path to store necessary log files when running in silent mode.
SilentFolder=C:\CDT_Data
CDT_DebugLevel=2
;Define whether to turn on/off the debug mode of the product(s) or not
RunDebugMode=1
;ExInterface plug-ins will be selected in silent mode.
[ExInterface]
;DebugLevel can be 0 to 9
DebugLevel=5
ExInterface1=<OSCE_8client>
;For OSCE 10 ExInterface1=OSCE_10client
;For OSCE 8 ExInterface1=OSCE_8client
;Event related to ExInterface plug-ins will be selected in silent mode.
[EventList]
ExInterface1=1,3,4,5,17
---- cut ----
 
Take note of these:
[Setting]
SilentMode=1
RunDebugMode=1
[ExInterface]
DebugLevel=5
ExInterface1=OSCE_8client
;For OSCE 10 ExInterface1=OSCE_10client
;For OSCE 8 ExInterface1=OSCE_8client
[EventList]
ExInterface1=1,3,4,5,17
 
For the "EventExInterfaceX" parameter, execute the CDT in GUI mode first, then select certain events, and use the EventFileList.txt as reference. Save and close the CaseDiagnosticTool.ini file.
  1. Open a command prompt and then execute the CaseDiagnosticTool application file.
  2. You can collect the generated CDT_Data file in the directory specified in the configuration file (Default C:\CDT_Data).
 
CDT version 1116 is used in this sample.
Premium
Internal
Rating:
Category:
Troubleshoot
Solution Id:
1055624
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