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Transferring a Security for Mac (TMSM) client from one server to another

    • Updated:
    • 24 Nov 2016
    • Product/Version:
    • OfficeScan 10.6
    • OfficeScan 11.0
    • OfficeScan 11.0
    • Security For Macintosh
    • Trend Micro Security for Mac 1.5
    • Trend Micro Security for Mac 2.0
    • Platform:
    • Macintosh Leopard
    • Macintosh Snow Leopard
    • Macintosh Tiger
Summary
There are instances when a TMSM client is left without a server or becomes unmanaged. For example:
  • The TMSM OfficeScan plug-in has been reinstalled.
  • The OfficeScan server has been moved from one server to another.
In these scenarios, the TMSM client does not appear on the new instance of the TMSM console and is left unmanaged.
Details
Public

In OfficeScan, there is a utility called ipxfer.exe that can transfer one OfficeScan client from one server to another. It can also reinitiate client-server communication.

However, there is no equivalent utility for the TMSM client. The administrator has to uninstall/reinstall the TMSM client to transfer it to another server.

Refer to the Security for Mac Administrator Guide for the instruction on how to perform Client Uninstallation.

Premium
Internal
Partner
Rating:
Category:
Deploy
Solution Id:
1055658
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