Sign In with your
Trend Micro Account
Need Help?
Need More Help?

Create a technical support case if you need further support.

Manually uninstalling the Security Server of Worry-Free Business Security (WFBS)

    • Updated:
    • 9 Oct 2015
    • Product/Version:
    • Worry-Free Business Security Standard/Advanced 7.0
    • Worry-Free Business Security Standard/Advanced 8.0
    • Worry-Free Business Security Standard/Advanced 9.0
    • Platform:
    • Windows 2003 Enterprise Server
    • Windows 2003 Small Business Server
    • Windows 2003 Standard Server Edition
    • Windows 2003 Standard Server Edition 64-bit
    • Windows 2008 Enterprise Server
    • Windows 2008 Small Business Server
    • Windows 2008 Standard Server Edition 64-bit
Summary

If uninstalling the WFBS Security Server from the Control Panel does not work, you can perform a manual uninstallation instead. 

Details
Public

To manually remove the Security Server:

  1. On the Security Server, open Windows Services and stop the following services:
    • Trend Micro Security Server Master Service
    • Trend Micro Smart Scan Service
    • Trend Micro Plug-in Manager
  2. Open a command prompt window and go to the directory where the Security Server programs are installed.

    Example: C:\Program Files\Trend Micro\Security Server\PCCSRV

  3. Enter these commands:

    SVRSVCSETUP -uninstall_PLM (This removes the Trend Micro Plug-in Manager Service.)
    SVRSVCSETUP -uninstall (This removes the Trend Micro Security Server Master Service.)

  4. Disable sharing of the ..\PCCSRV folder.
    1. Go to ..\Program Files\Trend Micro\Security Server.
    2. Right-click the PCCSRV folder, then select Properties.
    3. Under the Sharing tab, select Do not share this folder.
    4. Click Apply.
  5. Using Windows Explorer, go to the directory where the Security Server programs are installed and manually delete all files and directories.
  6. From the Windows Start menu, delete the program group Trend Micro Worry Free Business Security.
    1. Go to Start > Trend Micro Worry-Free Business Security.
    2. Right-click Trend Micro Worry-Free Business Security and select Delete.
  7. Open the Registry Editor.
     
    Always back up the whole registry before making any modifications. Incorrect changes to the registry can cause serious system problems.
  8. Delete one of the following registry hives:
    • For 32-bit OS: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Security Server_registry.
    • For 64-bit OS: Go to HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\Security Server_registry.
  9. Delete the Security Server shortcut on your Desktop.

If this procedure fails, contact Trend Micro Technical Support for help in uninstalling the Security Server.

Premium
Internal
Rating:
Category:
Troubleshoot; Uninstall
Solution Id:
1055772
Feedback
Did this article help you?

Thank you for your feedback!

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.

If you need additional help, you may try to contact the support team. Contact Support


To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.


Need More Help?

Create a technical support case if you need further support.