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CGI failure occurs when initiating component update on more than 40 OfficeScan (OSCE) clients

    • Updated:
    • 17 Oct 2016
    • Product/Version:
    • OfficeScan 10.6
    • OfficeScan 11.0
    • OfficeScan XG.All
    • Platform:
    • Windows 2003 Enterprise Server
    • Windows 2003 Standard Server Edition
    • Windows 2008 Enterprise Server
    • Windows 2008 Standard Server Edition
Summary

The following error appears when running the web console's Initiate Component Update for OSCE clients exceeding 40 in number:

A CGI Failure has occurred. Please perform the task at a later time.

Details
Public

This issue may occur when IIS uses more stringent default URL filter settings that conflicts with Trend Micro products.
To resolve this issue, modify the IIS settings:

 
Always back up the whole registry before making any modifications. Incorrect changes to the registry can cause serious system problems.
  1. Download the HTTPsysSettting.reg and httprestart.bat files.
  2. Import the httysyssetting.reg into the registry.
  3. Copy the httprestart.bat file to $:\windows\system32\inetsrv\.
     
    Make sure that the appcmd.exe file is in the directory. This file will be used by httprestart.bat.
  4. Right-click the httprestart.bat file and click Run as Administrator.
  5. Log on to the management console and try manual initiation of the component update again.
  6. If the issue persists, reboot the OfficeScan server and try again.
Premium
Internal
Rating:
Category:
Troubleshoot
Solution Id:
1055803
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