Sign In with your
Trend Micro Account
Need Help?
Need More Help?

Create a technical support case if you need further support.

Redirecting Mail Exchange (MX) records to Hosted Email Security (HES)

    • Updated:
    • 19 Jun 2017
    • Product/Version:
    • Hosted Email Security 3.0
    • Platform:
    • Not Applicable N/A
Summary

This article provides information on the following:

  • The reason you need to redirect your MX records to HES
  • How to redirect MX records
  • HES MX records you will use
Details
Public

Registered HES users should redirect their MX records to HES to ensure that mails are intercepted and scanned by the service. The MX record determines the message routing for all emails sent to your domain. To route messages destined for your domain through the HES servers, you need to redirect your MX record, which is part of your DNS record.

The actual redirection of the MX record involves changing the IP address for all inbound SMTP traffic. This is typically accomplished manually (for self-managed smaller accounts), or through a support technician. If you are unsure how to configure the MX records for your domain, contact your Internet Service Provider's (ISP) helpdesk or your Domain Name Service (DNS) technician for assistance.

However, MX record pointing to Hosted Email Security must first be set to a HIGHER NUMBER to avoid interruption of emails while the domain is “Adding”. And when domain was changed to “Activated”, you can now set the MX record priority to a LOWER NUMBER or delete the old mx record you have.

Domain Adding status

Click image to enlarge

 The MX records for HES version 2.0/3.0 are the following:

  • EMEA: in.hes.trendmicro.eu
  • Non-EMEA: in.hes.trendmicro.com
Premium
Internal
Rating:
Category:
Configure
Solution Id:
1055888
Feedback
Did this article help you?

Thank you for your feedback!

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.

If you need additional help, you may try to contact the support team. Contact Support

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.