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“Unable to initialize the connection…” appears when doing a test connection between Threat Discovery Appliance (TDA) and TMSP

    • Updated:
    • 14 Apr 2016
    • Product/Version:
    • Threat Discovery Appliance 2.0
    • Threat Discovery Appliance 2.5
    • Threat Mitigator 2.0
    • Threat Mitigator 2.5
    • Platform:
    • Not Applicable N/A
Summary

The following error message appears when performing a test connection between TDA/Threat Mitigator (TMTM) and Threat Management Services Portal (TMSP):

“Unable to initialize the connection. Please check if the configuration is correct.”

This error may occur when TMSP Rsync related module cannot work properly. Rsync protocol, which is sometimes called Rsync Server, is specified as the “Log Receiver Server” when registering TDA/TMTM systems in TMSP.

Details
Public

Check the following to verify the connection of TDA/TMTM to TMSP:

  1. Make sure that the proxy settings are configured properly (if proxy is enabled), or try to disable to proxy settings and check the connection again.
  2. Check the network of TDA/TMTM if it is connected and verify that the IP address is correct.
  3. Verify with TMS support if Threat Management Service Portal is able to provide services/logs.
  4. If the issue still persists, contact TMS support for further assistance.
 
This may occur due to the possibility that the TMSP service is not stable. TMS Support Engineers (ATRC) can create a team track ticket and ask for assistance from Core Team. It is possible that the rubcas database has a lot of records causing it not to generate on a timely manner. This is because the rubcas database cannot purge or remove the data, and it needs to be cleaned or restarted first.
Premium
Internal
Rating:
Category:
Configure; Troubleshoot; Register
Solution Id:
1055923
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