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Changing the uninstallation password of the Security Agent (SA) in Worry-Free Business Security (WFBS)

    • Updated:
    • 14 Oct 2021
    • Product/Version:
    • Worry-Free Business Security Advanced
    • Platform:
    • Windows Server 2019 Windows Server 2016 Windows Server 2012 R2 Windows Server 2012 Windows Home Server 2011 Windows SBS 2011 Windows 10
Summary

If you forgot the password for uninstalling the SA, you can change it using the WFBS console.

Details
Public

To change the password:

  1. Log on to the WFBS console.
  2. Go to Administration > Global Settings > Desktop/Server.
  3. Under the Security Agent Uninstallation Password section, select Require the client user to enter a password to uninstall the Security Agent.
  4. Type the new password for uninstalling the SA.
  5. Click Save. The Security Agent should have the new password in one minute.
    To force the update on the Security Agent, do one of the following:
    • From the client computer, open the command prompt and run the following:

      \\<WFBS server name>\ofcscan\autopcc.exe

    • Right-click the Security Agent icon on the system tray and select Update Now.
If this procedure fails, contact Trend Micro Technical Support for help in uninstalling the Security Agent.
Premium
Internal
Partner
Rating:
Category:
Configure; Troubleshoot; Uninstall
Solution Id:
1055942
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