If you forgot the unload password of the SA, you can change it through the WFBS console.
To change the unload password:
- Log in to the WFBS console.
- Go to Preferences > Global Settings > Desktop/Server.
- Under the Security Agent Exit and Unlock section, select Require client users to enter a password to exit and unlock the Security Agent.
- Type the new password for unloading the SA.
- Click Save.
If you need technical assistance, contact Trend Micro Technical Support.