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Disabling Client/Server Security Agent (CSA) or Security Agents (SA) self-protection in Worry-Free Business Security (WFBS)

    • Updated:
    • 9 Oct 2015
    • Product/Version:
    • Worry-Free Business Security Standard/Advanced 7.0
    • Worry-Free Business Security Standard/Advanced 8.0
    • Worry-Free Business Security Standard/Advanced 9.0
    • Platform:
    • Windows 2003 Enterprise Server
    • Windows 2003 Small Business Server
    • Windows 2003 Standard Server Edition
    • Windows Vista 32-bit
    • Windows XP Professional
Summary

CSA/SA self-protection is a feature that prevents malicious programs from modifying or terminating essential components of the CSA/SA on 32-bit operating systems. This feature is enabled by default.

You can disable this feature when:

  • You want to manually stop/start/restart the CSA/SA services
  • You want to kill CSA/SA processes
  • Troubleshooting
 
You need to enable self-protection again once you have completed your purpose/procedure.
Details
Public

To disable the client self-protection feature:

  1. Log in to the WFBS console.
  2. Go to the Security Settings tab.
  3. On the left pane, select the specific group of the computers.
  4. Click Configure > Client Privileges.
  5. Scroll down and look for the Client Security section then untick the Prevent users or other processes from modifying Trend Micro program files, registries and processes option.
  6. Click Save. The Security Agent will automatically get the update.

Once you have disabled Client Self-protection, re-enable Self-Protection. To do this, just tick Prevent users or other processes from modifying Trend Micro program files, registries and processes.

To force the update on a Security Agent, do either of the following:

  • Right-click the Security Agent icon on the system tray and select Update Now.
  • Open command prompt and run the following:

    \\<wfbs server name>\Ofcscan\autopcc.exe

If you need technical assistance, contact Trend Micro Technical Support.

  1. Log in to the WFBS console.
  2. Go to Security Settings > Group (Configure) > Client Privileges.
  3. Under the Client Security section, select Normal.
  4. Click Save. The Security agent will automatically get the update.

Once you have disabled client self-protection, enable self-protection again. To do this, repeat the procedure above, but select High in Step 3 instead of Normal.

To force the update on a SA, do either of the following:

  • Right-click the Security Agent icon on the system tray and select Update Now.
  • Open command prompt and run the following:

    \\<wfbs server name>\Ofcscan\autopcc.exe

Premium
Internal
Rating:
Category:
Configure; Troubleshoot
Solution Id:
1055975
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