Sign In with your
Trend Micro Account
Need Help?
Need More Help?

Create a technical support case if you need further support.

Verifying the update sources where OfficeScan clients downloaded their component update

    • Updated:
    • 17 Oct 2016
    • Product/Version:
    • OfficeScan 10.6
    • OfficeScan 11.0
    • OfficeScan XG.All
    • Platform:
    • Windows 2003 Enterprise Server
    • Windows 2003 Standard Server Edition
    • Windows 2008 Enterprise Server
    • Windows 2008 Standard Server Edition
Summary

This article provides information on how to verify the update sources where the OfficeScan clients downloaded their component updates.

Details
Public

The OfficeScan web console provides a Component Update log that shows where the OfficeScan clients are getting their updates from. To view this log:

  1. Log on to the OfficeScan web console.
  2. For OfficeScan 10.6, go to Logs > Networked Computer Logs > Component Update.
    For OfficeScan 11.0/XG, go to Logs > Agents > Agent Component Update.
  3. Under the Details column for the component update to be reviewed, click View.

In this page, you can view the OfficeScan computer name, along with the Update Source from which the machine pulled its update. This can be the update agent, the OfficeScan server, or the Internet.

Premium
Internal
Rating:
Category:
Update
Solution Id:
1055977
Feedback
Did this article help you?

Thank you for your feedback!

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.

If you need additional help, you may try to contact the support team. Contact Support


To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.


Need More Help?

Create a technical support case if you need further support.