Resending an email quarantined by Messaging Security Agent (MSA) in Worry-Free Business Security (WFBS)

- Updated:
- 9 Oct 2015
- Product/Version:
- Worry-Free Business Security Standard/Advanced 8.0
- Worry-Free Business Security Standard/Advanced 9.0
- Platform:
- Windows 2003 Enterprise Server
- Windows 2003 Small Business Server
- Windows 2003 Standard Server Edition
- Windows 2008 Enterprise Server
- Windows 2008 Small Business Server
- Windows 2008 Standard Server Edition

Summary

Find out how to resend an email quarantined by the Messaging Security Agent (MSA).

Notes:

This article applies to Worry-Free Business Security Advanced only.
You can resend quarantined emails except those that are infected with a virus. This is because the MSA does a virus scan when resending and will not send infected emails again.

Details

To resend a quarantined email:

Log on to the WFBS console.
Click Security Settings.
Highlight the Messaging Security Agent icon, then click Configure.
Set your preferred query filters for the following sections:
- Date/Time Range
- Reasons Quarantined
- Resend Status
- Advanced Criteria
Click Search.
Tick the checkbox beside the email you want to resend.
Click Resend.
If you need technical assistance, contact Trend Micro Technical Support.

Rating:

Category:

Configure

Solution Id:

1055999

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