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Resending an email quarantined by Messaging Security Agent (MSA) in Worry-Free Business Security (WFBS)

    • Updated:
    • 13 Mar 2020
    • Product/Version:
    • Worry-Free Business Security Standard/Advanced 8.0
    • Worry-Free Business Security Standard/Advanced 9.0
    • Platform:
    • Windows 2003 Enterprise Server
    • Windows 2003 Small Business Server
    • Windows 2003 Standard Server Edition
    • Windows 2008 Enterprise Server
    • Windows 2008 Small Business Server
    • Windows 2008 Standard Server Edition
Summary

Find out how to resend an email quarantined by the Messaging Security Agent (MSA).

 
Notes: 
  • This article applies to Worry-Free Business Security Advanced only.
  • You can resend quarantined emails except those that are infected with a virus. This is because the MSA does a virus scan when resending and will not send infected emails again.
Details
Public

To resend a quarantined email:

  1. Log on to the WFBS console.
  2. Click Security Settings.
  3. Highlight the Messaging Security Agent icon, then click Configure.
  4. Set your preferred query filters for the following sections:
    • Date/Time Range
    • Reasons Quarantined
    • Resend Status
    • Advanced Criteria

      Set the query filters

  5. Click Search.
  6. Tick the checkbox beside the email you want to resend.

    Tick the checkbox

  7. Click Resend.

    If you need technical assistance, contact Trend Micro Technical Support.

Premium
Internal
Partner
Rating:
Category:
Configure
Solution Id:
1055999
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