Sign In with your
Trend Micro Account
Need Help?
Need More Help?

Create a technical support case if you need further support.

Real Time Monitor shows no details in Worry-Free Business Security (WFBS)

    • Updated:
    • 9 Oct 2015
    • Product/Version:
    • Worry-Free Business Security Standard/Advanced 7.0
    • Worry-Free Business Security Standard/Advanced 8.0
    • Worry-Free Business Security Standard/Advanced 9.0
    • Platform:
    • Windows 2003 Enterprise Server
    • Windows 2003 Small Business Server
    • Windows 2003 Standard Server Edition
    • Windows 2008 Essential Business Server
    • Windows 2008 Small Business Server
    • Windows 2008 Standard Server Edition
Summary

The Real Time Monitor shows no information when you access it. However, when you open it from the Security Server console, the data is complete.

The issue still occurs even when "https://<servername>:<port>/SMB" or "https://ipaddress:port/SMB" is already added to the Trusted Sites.

Details
Public

To resolve the issue, add the URL of the Real Time Monitor to Trusted Sites:

  1. On the desktop, click Start > All Programs > Trend Micro Messaging Security Agent > Real Time Monitor.
  2. When the Real-time Monitor window pops up, right-click on it and select Properties.
  3. Take note of the URL.

  4. Open Internet Explorer.
  5. Go to Tools > Internet Options > Security > Trusted Sites.
  6. Click Sites and then add the URL that you obtained in Step 2.
  7. Click OK.
  8. Click on the General tab.
  9. Under the Temporary Internet Files section, click Delete Files > OK.
  10. Click OK and close your browser.
  11. Restart the World Wide Web Publishing Service.
Premium
Internal
Rating:
Category:
Configure
Solution Id:
1056021
Feedback
Did this article help you?

Thank you for your feedback!

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.

If you need additional help, you may try to contact the support team. Contact Support


To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.


Need More Help?

Create a technical support case if you need further support.