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Real Time Monitor shows no details in Worry-Free Business Security (WFBS)

    • Updated:
    • 6 Apr 2020
    • Product/Version:
    • Worry-Free Business Security Standard/Advanced 7.0
    • Worry-Free Business Security Standard/Advanced 8.0
    • Worry-Free Business Security Standard/Advanced 9.0
    • Platform:
    • Windows 2003 Enterprise Server
    • Windows 2003 Small Business Server
    • Windows 2003 Standard Server Edition
    • Windows 2008 Essential Business Server
    • Windows 2008 Small Business Server
    • Windows 2008 Standard Server Edition
Summary

The Real Time Monitor shows no information when you access it. However, when you open it from the Security Server console, the data is complete.

The issue still occurs even when "https://<servername>:<port>/SMB" or "https://ipaddress:port/SMB" is already added to the Trusted Sites.

Details
Public

To resolve the issue, add the URL of the Real Time Monitor to Trusted Sites:

  1. On the desktop, click Start > All Programs > Trend Micro Messaging Security Agent > Real Time Monitor.
  2. When the Real-time Monitor window pops up, right-click on it and select Properties.
  3. Take note of the URL.

  4. Open Internet Explorer.
  5. Go to Tools > Internet Options > Security > Trusted Sites.
  6. Click Sites and then add the URL that you obtained in Step 2.
  7. Click OK.
  8. Click on the General tab.
  9. Under the Temporary Internet Files section, click Delete Files > OK.
  10. Click OK and close your browser.
  11. Restart the World Wide Web Publishing Service.
Premium
Internal
Partner
Rating:
Category:
Configure
Solution Id:
1056021
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