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"OfficeScan detected unauthorized access to devices connected to your computer" pop-up message appears

    • Updated:
    • 15 Feb 2021
    • Product/Version:
    • Apex One All
    • OfficeScan XG
    • Platform:
Summary

The following pop-up message appears when you plug in a USB device or when you insert a CD in the CDROM drive.

OfficeScan detected unauthorized access to devices connected to your computer.

Details
Public

OfficeScan has a feature called Device Access Control. The pop-up notification appears because a USB or CDROM device connected to the machine has violated a Device Access Control policy.

To configure this feature:

For Apex One

  1. Log on to the OfficeScan management console.
  2. Go to Agents > Agent Management.
  3. Select the target agent or domain from the agent tree.
  4. In the toolbar above the agent tree, click Settings > Device Control Settings.
  5. Configure the permissions needed to resolve this issue.

    Untick ”Display a notification on endpoints when Apex One detects unauthorized device access” under Notification.

    Advanced permissions

For OfficeScan XG SP1

  1. Log on to the OfficeScan management console.
  2. Go to Agents > Agent Management.
  3. Select the target agent or domain from the agent tree.
  4. In the toolbar above the agent tree, click Settings > Device Control Settings.
  5. Configure the permissions needed to resolve this issue.

    To disable the pop-up message:

    1. Click Advanced permissions and notifications after configuring the required permission.
    2. Scroll down to the Notification section and uncheck “Display a notification on endpoints when OfficeScan detects unauthorized device access”.

      Advanced permissions

For OfficeScan 11.0/XG

  1. Log on to the OfficeScan management console.
  2. Go to Agents > Agent Management.
  3. Select the target agent or domain from the agent tree.
  4. In the toolbar above the agent tree, click Settings > Device Control Settings.
  5. Configure the permissions needed to resolve this issue.

    To disable the pop-up message, under Notification section, untick the "Display a Notification message on the client computer when OfficeScan detects unauthorized device access" checkbox.

For OfficeScan 10.6

  1. Log on to the OfficeScan management console.
  2. Go to Networked Computers > Client Management.
  3. Select the target clients or domains from the client tree.
  4. In the toolbar above the client tree, click Settings > Device Control.
  5. Configure the permissions needed to resolve this issue.

    To disable the pop-up message:

    1. Select CD/DVD or USB Storage Devices
    2. Under Permission, select any permission except Full Access. There should be a link saying "Advance permissions and notification". Click this link.
    3. Under Notification section, untick the "Display a Notification message on the client computer when OfficeScan detects unauthorized device access" checkbox.
Premium
Internal
Partner
Rating:
Category:
Configure
Solution Id:
1056026
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