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"OfficeScan detected unauthorized access to devices connected to your computer" pop-up message appears

    • Updated:
    • 17 Oct 2016
    • Product/Version:
    • OfficeScan 10.6
    • OfficeScan 11.0
    • OfficeScan XG.All
    • Platform:
    • Windows 2003 Compute Cluster Server
    • Windows 2003 Datacenter Server
    • Windows 2003 Datacenter Server Edition 64-bit
    • Windows 2003 Enterprise Server
    • Windows 2003 Standard Server Edition
    • Windows 2003 Standard Server Edition 64-bit
    • Windows 2003 Storage Server
    • Windows 2003 Web Server Edition
    • Windows 2008 Datacenter Server
    • Windows 2008 Datacenter Server Edition 64-bit
    • Windows 2008 Enterprise Server
    • Windows 2008 Enterprise Server Edition 64-bit
    • Windows 2008 Standard Server Edition
    • Windows 2008 Standard Server Edition 64-bit
    • Windows 2008 Storage Server
    • Windows 2008 Web Server Edition
    • Windows 2008 Web Server Edition 64-bit
    • Windows 7 32-bit
    • Windows 7 64-bit
    • Windows Vista 32-bit
    • Windows Vista 64-bit
    • Windows XP Professional 64-bit
Summary

The following pop-up message appears when you plug in a USB device or when you insert a CD in the CDROM drive.

OfficeScan detected unauthorized access to devices connected to your computer.

Details
Public

OfficeScan has a feature called Device Access Control. The pop-up notification appears because a USB or CDROM device connected to the machine has violated a Device Access Control policy.

To configure this feature:

For OfficeScan 10.6

  1. Log on to the OfficeScan management console.
  2. Go to Networked Computers > Client Management.
  3. Select the target clients or domains from the client tree.
  4. In the toolbar above the client tree, click Settings > Device Control.
  5. Configure the permissions needed to resolve this issue.

    To disable the pop-up message:

    1. Select CD/DVD or USB Storage Devices
    2. Under Permission, select any permission except Full Access. There should be a link saying "Advance permissions and notification". Click this link.
    3. Under Notification section, untick the "Display a Notification message on the client computer when OfficeScan detects unauthorized device access" checkbox.

For OfficeScan 11.0/XG

  1. Log on to the OfficeScan management console.
  2. Go to Agents > Agent Management.
  3. Select the target agent or domain from the agent tree.
  4. In the toolbar above the agent tree, click Settings > Device Control Settings.
  5. Configure the permissions needed to resolve this issue.

    To disable the pop-up message, under Notification section, untick the "Display a Notification message on the client computer when OfficeScan detects unauthorized device access" checkbox.

Premium
Internal
Rating:
Category:
Configure
Solution Id:
1056026
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