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"Invalid compressed file" error appears when performing a pattern update

    • Updated:
    • 28 Oct 2016
    • Product/Version:
    • OfficeScan 10.6
    • OfficeScan 11.0
    • OfficeScan XG.All
    • Platform:
    • Windows 2003 Enterprise Server
    • Windows 2003 Standard
    • Windows 2008 Enterprise
    • Windows 2008 Standard
Summary

The "Invalid compressed file" error message appears in the OfficeScan console when performing a manual pattern update. The error appears after the download reaches 100% completion. Deleting the browser cache does not resolve the issue.

In addition, there is also an error in the OfficeScan Update log, tmudump.txt found in ..\pccsrv\Web\Service\AU_Data\AU_log:

The download file is damaged. The file size does not match the size specified by the server. Perform the update again. If the problem persists, contact your Trend Micro technical support provider.

Details
Public

The error appears when OfficeScan encounters an issue in downloading the pattern file. It indicates that the downloaded file size of the component is incorrect. If the file size does not match the actual component's real file size, then OfficeScan will fail to update.

To resolve this issue:

  1. Clear the OfficeScan cache ..\PCCSRV\WEB\Service\AU_Data\*.
  2. Remove all the contents of the ..\PCCSRV\Download\Pattern folder.
  3. Open a command prompt and perform DNS Flush using this command:

    ipconfig /flushdns

  4. Clear the IE browser cache by clicking Tools > Internet Options > Delete Files.
  5. Clear the Proxy cache, if applicable.
  6. Perform another update.

If the procedure above does not resolve the issue, collect and provide the following items to Trend Micro Technical Support:

  • Contents of \PCCSRV\Web\Service\AU_Data\*
  • tmudump.txt under\pccsrv\Web\Service\AU_Data\AU_Log
  • Packet capture Log
  • A screen capture/shot of the Update Error message
Premium
Internal
Rating:
Category:
Update
Solution Id:
1056125
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