Learn why there are XXXPtnDPXXXXXX.log files under the ...\PCCSRV\Log directory of the OfficeScan server.
The PtnDP log files are created everytime the OfficeScan server downloads a virus pattern and deploys it to the clients. Each log will record the notification and the result during a virus pattern deployment using the following status information:
Below is an example of a log made when the client receives the server notification and completes the update. After the client completes the update, it will send a notification to the OfficeScan server. The server then writes the result to the PtnDPxxxxxx.log and into the Officescan database.
This information can also be viewed using the OfficeScan web console.
- Log on to the OfficeScan console.
- Go to Logs > Agents > Agent Component Update.
- Under the Details column, click the View link that corresponds to the Virus Pattern update.