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PtnDP (XXXPtnDPXXXXXX) files are created in \PCCSRV\Log directory of OfficeScan (OSCE)

    • Updated:
    • 22 Apr 2016
    • Product/Version:
    • OfficeScan 10.6
    • OfficeScan 11.0
    • Platform:
    • Windows 2003 Enterprise Server
    • Windows 2003 Web Server Edition
    • Windows 2008 Enterprise Server
    • Windows 2008 Standard
Summary

Learn why there are XXXPtnDPXXXXXX.log files under the ...\PCCSRV\Log directory of the OfficeScan server.

Details
Public

The PtnDP log files are created everytime the OfficeScan server downloads a virus pattern and deploys it to the clients. Each log will record the notification and the result during a virus pattern deployment using the following status information:

  • #BEGIN_Notfiy
  • #OK_Notfiy
  • #OK_Update
  • #FAIL_Notfiy

Below is an example of a log made when the client receives the server notification and completes the update. After the client completes the update, it will send a notification to the OfficeScan server. The server then writes the result to the PtnDPxxxxxx.log and into the Officescan database.

1234629645,#NA,b19e22e5-91fd-4559-9ee1-ffe2f24adec4,#BEGIN_Notify,#NA,#NA1
234629645,192.168.24.56,b19e22e5-91fd-4559-9ee1-ffe2f24adec4,#OK_Notify,8.000000,#NA
1234629681,,b19e22e5-91fd-4559-9ee1-ffe2f24adec4,#OK_Update,584300,nj-allen-pan2:8080

This information can also be viewed using the OfficeScan web console.

  1. Log on to the OfficeScan console.
  2. Go to Logs > Agents > Agent Component Update.
  3. Under the Details column, click the View link that corresponds to the Virus Pattern update.
Premium
Internal
Rating:
Category:
Troubleshoot
Solution Id:
1056127
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