Should we run the TCacheGen file when we clone VM before installing the OfficeScan (OSCE) client?

- Updated:
- 24 Nov 2016
- Product/Version:
- OfficeScan 10.6
- OfficeScan 11.0
- OfficeScan 11.0
- OfficeScan XG
- OfficeScan XG.All
- Platform:
- Windows 7 32-bit
- Windows 7 64-bit
- Windows Vista 32-bit
- Windows Vista 64-bit
- Windows XP Professional
- Windows XP Professional 64-bit

Summary

When cloning Virtual Machines (VMs) before installing the OfficeScan client in VDI environment, users want to know if they should run the TCacheGen_x64.exe/TCacheGen.exe file.

Details

The key point for VDI support is the following registry key:

HKEY_LOCAL_MACHINE\SOFTWARE\TrendMicro\PC-cillinNTCorp\CurrentVersion\Misc\VDIEnabled = 1

The OfficeScan client/agent will try to query the OfficeScan server for OnDemand Scan and Update Flow Control only if the value of the key is "1".

Therefore, if you clone VM first before installing the OfficeScan client, you need to run TCacheGen to set this key to "1".

Rating:

Category:

Configure; Deploy

Solution Id:

1056211

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