Trend Micro - Securing Your Journey to the Cloud Business
Support
Sign In with your
Trend Micro Account
Need Help?
Need More Help?

Create a technical support case if you need further support.

Should we run the TCacheGen file when we clone VM before installing the OfficeScan (OSCE) client?

    • Updated:
    • 17 Oct 2016
    • Product/Version:
    • OfficeScan 10.6
    • OfficeScan 11.0
    • OfficeScan XG.All
    • Platform:
    • Windows 7 32-bit
    • Windows 7 64-bit
    • Windows Vista 32-bit
    • Windows Vista 64-bit
    • Windows XP Professional
    • Windows XP Professional 64-bit
Summary

When cloning Virtual Machines (VMs) before installing the OfficeScan client in VDI environment, users want to know if they should run the TCacheGen_x64.exe/TCacheGen.exe file.

Details
Public

The key point for VDI support is the following registry key:

HKEY_LOCAL_MACHINE\SOFTWARE\TrendMicro\PC-cillinNTCorp\CurrentVersion\Misc\VDIEnabled = 1

The OfficeScan client/agent will try to query the OfficeScan server for OnDemand Scan and Update Flow Control only if the value of the key is "1".

Therefore, if you clone VM first before installing the OfficeScan client, you need to run TCacheGen to set this key to "1".

Premium
Internal
Rating:
Category:
Configure; Deploy
Solution Id:
1056211
Feedback
Did this article help you?

Thank you for your feedback!

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.

If you need additional help, you may try to contact the support team. Contact Support

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.
Related Articles