Unable to send notifications/resend quarantined emails on Windows 2008 R2 machines installed only with Exchange 2007 mailbox role when using ScanMail for Exchange (SMEX)

- Updated:
- 2 Jun 2014
- Product/Version:
- ScanMail for Exchange 10.0
- ScanMail for Exchange 11.0
- Platform:
- Windows 2008 Enterprise Server Edition 64-bit

Summary

Microsoft Exchange Server 2007 Service Pack 3 is supported on Windows Server 2008 R2. However, the Collaboration Data Objects for Exchange Server (CDOEX) feature cannot work properly on Windows Server 2008 R2.

On machines installed with only the Exchange 2007 mailbox role, SMEX uses the CDOEX feature to send notifications, alerts and reports, and to resend quarantined messages. As a result, the Windows Server 2008 R2 machine, installed with only the Exchange 2007 mailbox role, is unable to send the notifications and to resend the quarantined emails.

Details

To resolve this issue:

After installing Exchange 2007 SP3 on Windows 2008 R2, install the following Microsoft hot fix:
CDOEX on Windows Server 2008 R2 requires a registry key permission change when you install Exchange Server 2007 SP3
Unregister and then re-register CDOEX using the commands below:
"regsvr32 /u [System Driver Letter]\Program Files\Common Files\Microsoft Shared\CDO\cdoex.dll"

"regsvr32 [System Driver Letter]\Program Files\Common Files\Microsoft Shared\CDO\cdoex.dll"

For example:

"regsvr32 /u c:\Program Files\Common Files\Microsoft Shared\CDO\cdoex.dll"

"regsvr32 c:\Program Files\Common Files\Microsoft Shared\CDO\cdoex.dll"
Reboot the server.

Rating:

Category:

Deploy; Install

Solution Id:

1056219

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