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Disabling the "Computer Restart Required…" notification after upgrading the OfficeScan (OSCE) agents

    • Updated:
    • 17 Oct 2016
    • Product/Version:
    • OfficeScan 10.6
    • OfficeScan 11.0
    • OfficeScan XG.All
    • Platform:
    • Windows 2003 Datacenter Server
    • Windows 2003 Datacenter Server Edition 64-bit
    • Windows 2003 Enterprise Server
    • Windows 2003 Standard Server Edition 64-bit
    • Windows 2008 Enterprise Server
    • Windows 2008 Enterprise Server Edition 64-bit
    • Windows 2008 Standard Server Edition
    • Windows 2008 Standard Server Edition 64-bit
    • Windows 7 32-bit
    • Windows 7 64-bit
    • Windows Vista 32-bit
    • Windows Vista 64-bit
    • Windows XP Professional
    • Windows XP Professional 64-bit
Summary

The OfficeScan client users receive the following notification after the upgrade:

Computer Restart Required

Details
Public

To disable the notification, Administrators need to do the following before upgrading the OfficeScan server:

  1. Log on to the OfficeScan management console.
  2. Do the following:
    • OfficeScan XG: Go to Agents > Global Agent Settings.
    • Other versions: Go to Networked Computers > Global Client Settings.
  3. Under Alert Settings, disable the "Display a notification message if the client computer needs to restart to load a kernel driver" option.
  4. Save the settings to deploy the configuration to the clients. Wait for a few minutes for the deployment to complete.

Ask the users to reboot their machines. Otherwise, the OfficeScan client will continue to use the old driver modules. The new drivers installed during the upgrade will not be loaded until the machines are restarted. It is recommended to reboot the machines if any of the following features are enabled:

  • OfficeScan firewall
  • Web Reputation Service
  • Behavior Monitoring
 
The Behavior Monitoring feature is not supported on 64-bit machines, except by OfficeScan 11.0 with the following limitations: NOT SUPPORTED on Windows XP 64-bit, Windows 2003 64-bit and Windows Vista (without any service pack) 64-bit platforms.
Premium
Internal
Rating:
Category:
Configure; Install; Upgrade
Solution Id:
1056256
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