"Reading settings from database is invalid" error appears when accessing the Messaging Security Agent (MSA)

- Updated:
- 24 Nov 2016
- Product/Version:
- Worry-Free Business Security Standard/Advanced 8.0
- Worry-Free Business Security Standard/Advanced 9.0
- Platform:
- Windows 2003 Enterprise Server
- Windows 2003 Standard Server Edition

Summary

When trying to configure or access the MSA, you get one of the following error messages:

This article applies to Worry-Free Business Security only.

Details

To resolve the issue, manually create the MSA database:

Open a command prompt window and go to $\Trend Micro\Messaging Security Agent\config.
Run the following commands:
- cscript.exe //E:JavaScript //NoLogo dbDatabaseCreation.js dbconf_conf.xml create
- cscript.exe //E:JavaScript //NoLogo dbDatabaseCreation.js dbconf_report.xml create
- cscript.exe //E:JavaScript //NoLogo dbDatabaseCreation.js dbconf_log.xml create
Restart the Trend Micro Security Server Master Service.
If the issue persists, contact Trend Micro Technical Support.

Rating:

Category:

Configure; Install

Solution Id:

1056502

Feedback

Did this article help you?

Thank you for your feedback!

What was the problem with this article?

The image(s) in the article did not display properly.

The article did not provide detailed procedure.

The article is hard to understand and follow.

The video did not play properly.

The article did not resolve my issue.

Others. Please specify.

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:

We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.

If you need additional help, you may try to contact the support team. Contact Support

Thanks for voting.

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:

We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.