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"Reading settings from database is invalid" error appears when accessing the Messaging Security Agent (MSA)

    • Updated:
    • 13 Mar 2020
    • Product/Version:
    • Worry-Free Business Security Standard/Advanced 8.0
    • Worry-Free Business Security Standard/Advanced 9.0
    • Platform:
    • Windows 2003 Enterprise Server
    • Windows 2003 Standard Server Edition
Summary

When trying to configure or access the MSA, you get one of the following error messages:

  • Reading settings from database is invalid
  • Invalid Buffer
 
This article applies to Worry-Free Business Security only.
Details
Public

To resolve the issue, manually create the MSA database:

  1. Open a command prompt window and go to $\Trend Micro\Messaging Security Agent\config.
  2. Run the following commands:
    • cscript.exe //E:JavaScript //NoLogo dbDatabaseCreation.js dbconf_conf.xml create
    • cscript.exe //E:JavaScript //NoLogo dbDatabaseCreation.js dbconf_report.xml create
    • cscript.exe //E:JavaScript //NoLogo dbDatabaseCreation.js dbconf_log.xml create
  3. Restart the Trend Micro Security Server Master Service.

    If the issue persists, contact Trend Micro Technical Support.

Premium
Internal
Partner
Rating:
Category:
Configure; Install
Solution Id:
1056502
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