"Reading settings from database is invalid" error appears when accessing the Messaging Security Agent (MSA)

- Updated:
- 13 Mar 2020
- Product/Version:
- Worry-Free Business Security Standard/Advanced 8.0
- Worry-Free Business Security Standard/Advanced 9.0
- Platform:
- Windows 2003 Enterprise Server
- Windows 2003 Standard Server Edition

Summary

When trying to configure or access the MSA, you get one of the following error messages:

This article applies to Worry-Free Business Security only.

Details

To resolve the issue, manually create the MSA database:

Open a command prompt window and go to $\Trend Micro\Messaging Security Agent\config.
Run the following commands:
- cscript.exe //E:JavaScript //NoLogo dbDatabaseCreation.js dbconf_conf.xml create
- cscript.exe //E:JavaScript //NoLogo dbDatabaseCreation.js dbconf_report.xml create
- cscript.exe //E:JavaScript //NoLogo dbDatabaseCreation.js dbconf_log.xml create
Restart the Trend Micro Security Server Master Service.
If the issue persists, contact Trend Micro Technical Support.