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List of scan exception error codes and what they mean in Hosted Email Security (HES) and Trend Micro Email Security (TMEMS)

    • Updated:
    • 30 Sep 2021
    • Product/Version:
    • Hosted Email Security 1.9.8
    • Hosted Email Security 2.0
    • Platform:
Summary

You are not receiving some of your mails. Upon checking the details of an email in the mail tracking logs, you see scan exception errors, but do not know what they mean.

Details
Public

Below is the list of scan exception errors and the explanation for each:

  • Scan exception - malformed message format

    The mail format is abnormal and cannot be processed by the HES/TMEMS scanner.

  • Scan exception - message exceeds maximum size

    The message exceeds the global size limit set by HES/TMEMS, which is 50MB.

  • Scan exception - too many message recipients

    The message exceeds the global recipient limit set by HES/TMEMS, which is 1000 recipients.

  • Scan exception - security setting violation with error code 69

    The message exceeds the global limit set by HES/TMEMS where the total number of files in a compressed file is more than 353 files.

    For more information, refer to this solution: Some valid Microsoft Office 2007 files are being bounced or rejected by HES/TMEMS.

  • Scan exception - other scanning violation with error code 71

    The message exceeds the global limit set by HES/TMEMS where the compression ratio is more than 99%.

  • Scan exception - security setting violation with error code 76

    The message exceeds the global limit set by HES/TMEMS where the extracted file size of a compressed file is more than 60MB.

     
    The 60 MB capacity took effect on November 25, 2011.
     
  • Scan exception - security setting violation with error code 78

    The message exceeds the global limit set by HES/TMEMS where the total number of embedded layers in a compressed file is more than 20 layers.

  • Scan exception - other scanning violation with error code 82

    The HES/TMEMS scanning function detects a corrupted compressed archive.

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Category:
Troubleshoot
Solution Id:
1056545
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