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List of scan exception error codes and what they mean in Hosted Email Security (HES)

    • Updated:
    • 6 Apr 2014
    • Product/Version:
    • Hosted Email Security 1.9.8
    • Hosted Email Security 2.0
    • Platform:
    • Not Applicable N/A
Summary

You are not receiving some of your mails. Upon checking the details of an email in the mail tracking logs, you see scan exception errors, but do not know what they mean.

Details
Public
Below is the list of scan exception errors and the explanation for each:
  • Scan exception - malformed message format
    The mail format is abnormal and cannot be processed by the HES scanner.
  • Scan exception - message exceeds maximum size
    The message exceeds the global size limit set by HES, which is 50MB.
  • Scan exception - too many message recipients
    The message exceeds the global recipient limit set by HES, which is 1000 recipients.
  • Scan exception - security setting violation with error code 69
    The message exceeds the global limit set by HES where the total number of files in a compressed file is more than 353 files.
  • Scan exception - other scanning violation with error code 71
    The message exceeds the global limit set by HES where the compression ratio is more than 99%.
  • Scan exception - security setting violation with error code 76
    The message exceeds the global limit set by HES where the extracted file size of a compressed file is more than 60MB.
    Note: The 60 MB capacity took effect on November 25, 2011.
  • Scan exception - security setting violation with error code 78
    The message exceeds the global limit set by HES where the total number of embedded layers in a compressed file is more than 20 layers.
  • Scan exception - other scanning violation with error code 82
    The HES scanning function detects a corrupted compressed archive.
Premium
Internal
Rating:
Category:
Troubleshoot
Solution Id:
1056545
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