Sign In with your
Trend Micro Account
Need Help?
Need More Help?

Create a technical support case if you need further support.

"Exception occurred while initializing the installation" error appears when installing the Hosted Email Security (HES) Active Directory Sync Client

    • Updated:
    • 6 Apr 2014
    • Product/Version:
    • Hosted Email Security 1.9.8
    • Hosted Email Security 2.0
    • Platform:
    • Windows 2003 Enterprise Server
    • Windows 2003 Standard Server Edition
    • Windows XP Professional
Summary
You cannot install the HES Active Directory Sync Client. When you click Next on the Enter Domain Account window
Enter domain account window
you get the following error:
Exception error
Exception occurred while initializing the installation: SystemIO. FileNotFoundException: Could not load file or assembly 'file:///C:Windows\system32\Files\Trend\' or one of its dependencies. The system cannot find the specified file.
Details
Public
The error message occurs when you use a domain account password that contains a quotation mark (") and/or backslash (\). The installer does not recognize these characters.
To resolve the issue:
Option 1
  1. Create a new domain user account that has the privilege to access the Active Directory data and run Windows service. The password of the domain user account can contain any character except double quotations and backslash.
  2. Use the newly created user account to run Active Directory sync client and to continue with the installation.
Option 2
  1. Use an existing domain user account that has the privilege to access Active Directory data and run Windows service.
  2. Make sure that the password of the domain user account does not contain double quotations and backslash.
  3. Use the existing user account to run the Active Directory sync client and to continue with the installation.
Premium
Internal
Rating:
Category:
Install
Solution Id:
1056561
Feedback
Did this article help you?

Thank you for your feedback!

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.

If you need additional help, you may try to contact the support team. Contact Support


To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.


Need More Help?

Create a technical support case if you need further support.