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"Return code 20110013" appears when updating the Pattern Files on Novell Netware servers

    • Updated:
    • 24 Nov 2016
    • Product/Version:
    • ServerProtect for Microsoft Windows/Novell Netware 5.8
    • Platform:
    • Netware version 5.1
    • Netware version 6.0
    • Netware version 6.5
Summary
The Normal Servers running ServerProtect for Novell Netware fail to update their components. The following errors appear in the logs seen in the management console for these outdated servers:
Engine update error. Return code 20110013,PTN:6.233.00,ENG:8.700-1004
Pattern update error. Return code 20110013,PTN:6.233.00,ENG:8.700-1004
Some of the servers that fail to update have had NetWare abends on Iprotect.nlm.
Details
Public
To resolve this issue:
  1. Apply Patch 1 for ServerProtect 5.8.
  2. Apply Hot Fix 1258 after deploying Patch 1.
    Note: You can obtain a copy of this hot fix from Trend Micro Technical Support or from your Technical Account Manager (TAM).
  3. Deploy the pattern file by logging in to the management console and going to Update > Deploy Now > Deploy.
The pattern file and engine should update successfully on the ServerProtect Novell Netware servers after 30 minutes.
Premium
Internal
Rating:
Category:
Troubleshoot; Update
Solution Id:
1056569
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