Learn how to create a diagnostic package for Deep Security Manager (DSM), Deep Security Agent (DSA), and Deep Security Virtual Appliance (DSVA) from the Deep Security console or via command line.
To create a diagnostic package:
From DSM console (recommended)
- Log in to the DSM.
- Go to Administration tab > System Information in the tree view.
- Click the Create Diagnostics button.
From command line
- Log in to the machine hosting the DSM.
- Open the command prompt.
- Navigate to the Deep Security Manager folder.
- Enter either of these commands:
-
- dsm_c -action diagnostic (does not include the debug.xml file)
- dsm_c -action debug (includes the debug.xml file)
Diagnostic log is found in C:\Program Files\Trend Micro\Deep Security Manager -
From DSM console (recommended)
- Log in to the DSM and go to the Computers tab.
- Navigate to the computer's tree view and select the computer that you will create the diagnostics for.
- Double-click the computer.
- In the Overview page, go to the Actions tab.
- Click the Create Diagnostic Package button.
From command line (Windows)
- Log in to the machine hosting the DSA.
- Open the command line.
- Navigate to the Deep Security Agent folder.
- Run the following command:
dsa_control –d
DSA log is found in C:\ProgramData\Trend Micro\Deep Security Agent\diag
From command line (Linux, AIX, or Solaris)
- Connect to the server that you want to generate the diagnostic package for.
- Enter the command:
sudo /opt/ds_agent/dsa_control -d
The output shows the name and location of the diagnostic package: /var/opt/ds_agent/diag
From DSM console (recommended)
- Log in to the DSM and go to the Computers tab.
- Navigate to the computer's tree view and select the computer that you will create the diagnostics for.
- Double-click the computer.
- In the Overview page, go to the Actions tab.
- Click the Create Diagnostic Package button.
From command line
- Log in to the DSVA.
- Press Alt+F2 to switch to the terminal.
- Log in with username: dsva
- Navigate to the /opt/ds_agent folder.
- Run the following command:
sudo ./dsa_control -d
The command line diagnostics generation is a feature added in version 7.5. The later versions of DSA do not have this ability. There is a script on Linux called dsa-state-capture that can be run to get the Linux information, but there is none for Windows.
You can run msinfo32 on a Windows machine if you wish to collect some information.
