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You are asked to download an unknown file when configuring the Messaging Security Agent (MSA) of the Worry-Free Business Security (WFBS) console

    • Updated:
    • 9 Oct 2015
    • Product/Version:
    • Worry-Free Business Security Standard/Advanced 8.0
    • Worry-Free Business Security Standard/Advanced 9.0
    • Platform:
    • Windows 2003 Small Business Server
    • Windows 2003 Standard Server Edition
    • Windows 2003 Standard Server Edition 64-bit
    • Windows 2008 Enterprise Server
    • Windows 2008 Enterprise Server Edition 64-bit
    • Windows 2008 Small Business Server
    • Windows 2008 Standard Server Edition
    • Windows 2008 Standard Server Edition 64-bit
    • Windows 2008 Web Server Edition
    • Windows 2008 Web Server Edition 64-bit
Summary

When trying to configure the MSA, you get the following pop-up message to download an unknown file:

Do you want to save this file?

Details
Public

To resolve the issue, do one of the following:

If you are using IIS 6.0

  1. Open IIS manager.
  2. Go to Website.
  3. Right-click SMEX Website and select Properties.
  4. Go to the Home Directory tab and under the Execute Permissions section, select Scripts and executables.
  5. Click OK.

If you are using IIS 7.0

  1. Install ASP and CGI Role Services.
    1. Go to the Server Manager.
    2. Select Roles and then right-click the Web Server (IIS).
    3. Click Add Role Services.
    4. Under Application Development, select ASP and CGI.
    5. Click Next > Install.
  2. Allow ISAPI and CGI to be executed on the OfficeScan website.
    1. Open IIS manager.
    2. Go to Sites > SMEX Web Site.
    3. Click Handler Mappings.
    4. Click Edit Feature Permission.
    5. Select Execute.
Premium
Internal
Rating:
Category:
Troubleshoot
Solution Id:
1056605
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