Use the Worry-Free Business Security (WFBS) Console Recovery tool to resolve several console issues related to the following KB articles:
- Cannot open the WFBS console or access its tabs - For IIS 7.0
- Cannot open the WFBS console or access its tabs - For IIS 6.0
- "You are not authorized to view this page" error appears when accessing the WFBS console
- Recreating the HTTPDB database in WFBS
- "CGI Application misbehaved" error appears when logging in to the WFBS console
- Resolving CGI errors when accessing the WFBS Console
To use the WFBS Console Recovery tool:
- Go to ..\Program Files\Trend Micro\Security Server\PCCSRV\. You can also go to ..\Program Files\Trend Micro\Security Server\PCCSRV\Admin\Utility\ for shortcut.
- Double-click the SrvDiag.exe file.
- Enter the administrator account and password, and then click Reconstruct Server Website to reconstruct the website.
For WFBS 7.0:
For WFBS 8.0 & 9.0:
- Click Reconstruct Server Database to reconstruct the database.
This will automatically create a database backup.For WFBS 7.0:
For WFBS 8.0 & 9.0: