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Reconstructing the Security Server database and website using the Console Recovery tool in WFBS

    • Updated:
    • 21 Sep 2020
    • Product/Version:
    • Worry-Free Business Security Standard/Advanced 7.0
    • Worry-Free Business Security Standard/Advanced 8.0
    • Worry-Free Business Security Standard/Advanced 9.0
    • Platform:
    • N/A
Summary

Use the Worry-Free Business Security (WFBS) Console Recovery tool to resolve several console issues related to the following KB articles:

Details
Public

To use the WFBS Console Recovery tool:

  1. Go to ..\Program Files\Trend Micro\Security Server\PCCSRV\. You can also go to ..\Program Files\Trend Micro\Security Server\PCCSRV\Admin\Utility\ for shortcut.
  2. Double-click the SrvDiag.exe file.
  3. Enter the Windows administrator account and password, and then click Reconstruct Server Website.

    Reconstruct Server Website

  4. If the administrator account credentials were correct, it will prompt that the server reconstruction will take around 10 minutes. Click Yes and wait for the server reconstruction to finish.

    Administrator account credentials were correct

    If the administrator account credentials were incorrect, server reconstruction will not run and it will prompt to re-enter the credentials.

    Administrator account credentials were incorrect

  5. Wait for the server reconstruction to complete. It will show a pop-up message "Server website reconstruction complete".

    Server website reconstruction complete

  6. Click Reconstruct Server Database. This will automatically create a database backup on ..\Program Files(x86)\Trend Micro\Security Server\PCCSRV\.
     
    Reconstructing server database will remove all the configurations and the agents reporting on the console.

  7. Once the reconstruction is done, it will prompt that the server database reconstruction is complete.

Premium
Internal
Partner
Rating:
Category:
Troubleshoot; Upgrade
Solution Id:
1056642
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