Valid emails are blocked by the Email Reputation feature of Worry-Free Business Security (WFBS)

To resolve the issue:

1. Add the IP address of the sender to the ERS approved list.
   1. Log on to the WFBS console.
   2. Go to Security Settings > Exchange server > Configure > Email Reputation.
   3. Type the IP address and click Add. If required, you can import a list of IP addresses from a text file. To remove an IP address, select the address and click Remove.

      

   4. Click Save.
    

   Email messages from these IP addresses will never be blocked.
2. Notify the sender about the blocked emails and ask the sender to instruct the abuse department of their ISP to do the following:
   1. Go to the MAPS – Support – Lookup Tool.
   2. Search the IP address of the email sender of the ERS databases.
   3. Select the applicable IP address-removal instruction by clicking a link.