1. Make sure you have the latest version of Trend Micro SafeSync. Refer to this article:

   Checking if you have the latest version of Trend Micro SafeSync installed

2. Do either of the following:
   • If you have an older version installed: Upgrade your program, then proceed to the next step.
   • If you already have the latest version: Proceed to the next step.
3. Do any of the following:
   • Drag and drop the files into the Trend Micro SafeSync Files folder located on your desktop.

     

   • Right-click any folder in your computer, then go to SafeSync > Make this a SafeSync folder.

     

   • Right-click the Trend Micro SafeSync icon in your system tray, then click Settings.

     

If you do not have Trend Micro SafeSync installed on your computer, you can access your account through the Trend Micro SafeSync website and copy files from your computer directly to the online storage.

1. Open SafeSync from the Start Screen. 

   

2. Sign in using your Trend Micro Account (MyAccount) credentials.

   

3. Open Personal Folders then locate the folder where you want to upload the file.

   

4. Right-click anywhere inside the folder where the file will be uploaded, and then click Upload at the bottom right of the screen.

   

5. Choose the file(s) to be uploaded, and then click Open.

   

   Once the upload is complete, the file will appear on the Main Console and inside the folder location.
   • Main Console

     

   • Folder Location