Power users or administrators can reformat and reinstall the operating systems on their Dell computers upon receiving them. Since Dell computers are pre-installed at the Dell factory, the encryption strings are already inserted in the registry key.
When the user first boots up the computer, the correct initial UI will pop up.
If the encryption string is gone due to reformatting, the agent will show an error message to alert the user to seek further assistance.
Follow the procedure that applies to you:
If you formatted or replaced your hard drive but WFBS-SVC is not yet registered, contact Trend Micro Technical Support and provide the following information:
- Service Tag
- Order Number
- Customer Number
- Purchase date
If you formatted or replaced your hard drive and WFBS-SVC is already registered:
Log on to the WFBS-SVC console.p-
If you forgot your username or password, refer to this article: Retrieving your WFBS-SVC account credentials.
- Do one of the following:
Under Select an installation method, do one of the following:
- Click Send Email to copy the download URL into your default email client, to be sent to your users.
- Click Install to proceed with the installation of the agent.
When the Web page opens, click Download to start the installation process.If you are using Firefox as the web browser, you need to download the installer package from the link provided, save it on your computer and run it to install.
Click Run.Do not click Save.
Once done, the connection to the Internet to install the agent will start.
Finish the installation.