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cgiDispatcher.1 dialog appears when logging in to the admin console of ScanMail for Exchange (SMEX)

    • Updated:
    • 23 Aug 2016
    • Product/Version:
    • ScanMail for Exchange 11.0
    • ScanMail for Exchange 12.0
    • Platform:
    • Windows 2003 Compute Cluster Server
    • Windows 2003 Datacenter Server
    • Windows 2003 Datacenter Server Edition 64-bit
    • Windows 2003 Enterprise Server
    • Windows 2003 Standard Server Edition
    • Windows 2003 Standard Server Edition 64-bit
    • Windows 2003 Storage Server
    • Windows 2003 Web Server Edition
    • Windows 2008 Datacenter Server
    • Windows 2008 Datacenter Server Edition 64-bit
    • Windows 2008 Enterprise Server
    • Windows 2008 Enterprise Server Edition 64-bit
    • Windows 2008 Standard Server Edition
    • Windows 2008 Standard Server Edition 64-bit
    • Windows 2008 Storage Server
    • Windows 2008 Web Server Edition
    • Windows 2008 Web Server Edition 64-bit
Summary

Users are unable to access the admin console after installation. A download file dialog for cgiDispatcher.1 appears after entering the username and password.

 

Details
Public
To resolve this issue:
  1. Make sure that ASP and CGI Role Services are installed.
    1. Go to the Server Manager.
    2. Select Roles and then right-click the Web Server (IIS).
    3. Check if ASP and GSP are installed. If they are, then proceed to Step 2. If not, proceed with the next step. 
    4. Click Add Role Services.
    5. Under Application Development, select ASP and CGI.
    6. Click Next > Install.
  2. Allow ScanMail CGIs (if ISAPI and CGI restrictions are implemented).
    1. Go to the IIS Manager.
    2. Select the server node and then select ISAPI and CGI Restrictions.
    3. Verify that both cgiDispatcher and cgiCmdNotify are allowed.
    4. Reopen the ScanMail product console. If it still gives the same error, continue to Step 3.
  3. Open IIS 7 Manager by going to Start > Run > Inetmgr.
  4. Select the SMEX Virtual Directory.
  5. Select Handler Mappings.
  6. Look for CGI-Exe and ISAPI-dll and then select Edit Feature Permissions in the action pane.
  7. Make sure to select Execute and then close.
Premium
Internal
Rating:
Category:
Configure; Troubleshoot; Install
Solution Id:
1056685
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