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Troubleshooting license issues in OfficeScan (OSCE)

    • Updated:
    • 17 Oct 2016
    • Product/Version:
    • OfficeScan 10.6
    • OfficeScan 11.0
    • OfficeScan XG.All
    • Platform:
    • Windows 2003 Standard Server Edition
    • Windows 2003 Standard Server Edition 64-bit
    • Windows 2008 Enterprise Server
    • Windows 2008 Enterprise Server Edition 64-bit
    • Windows 2008 Standard Server Edition
    • Windows 2008 Standard Server Edition 64-bit
    • Windows 2012 Standard
    • Windows 2012 Standard R2
Summary

Know the various license activation issues and their corresponding solutions.

Details
Public

Before proceeding to the steps below, make sure that the OfficeScan server and Control Manager (TMCM) are on their latest builds.

Directly from OfficeScan:

  1. If the Update Information is being used, make sure that there is an Internet connection. The OfficeScan server must connect to the Customer Licensing Portal (CLP) through HTTPS to be able to get the information.
  2. If a new Activation Code will be provided, verify the AC's expiration date to make sure that you are using the correct one. Use the CLP to verify (this requires login), or contact your Trend Micro Sales Representative. 

Using TMCM to update the OfficeScan Licenses:

  1. If the Deploy License Profile feature is used:
    1. Internet connection needs to be available. The Control Manager server must connect to the CLP through HTTPS to be able to get the information.
    2. Verify if the Activation Code has been extended using the CLP or through your Trend Micro Sales Representative.
  2. If a new Activation Code will be deployed, verify the AC's expiration date to make sure that you are using the correct one. Use the CLP or contact your Trend Micro Sales Representative. 
Premium
Internal
Rating:
Category:
Troubleshoot
Solution Id:
1056717
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