Sign In with your
Trend Micro Account
Need Help?
Need More Help?

Create a technical support case if you need further support.

ServerProtect 5.8 fails to deploy SSAPTN 1105 to Normal Servers

    • Updated:
    • 12 Aug 2016
    • Product/Version:
    • ServerProtect for Microsoft Windows/Novell Netware 5.8
    • Platform:
    • Windows 2003 Datacenter Server
    • Windows 2003 Datacenter Server Edition 64-bit
    • Windows 2003 Enterprise Server
    • Windows 2003 Home Server
    • Windows 2003 Small Business Server
    • Windows 2003 Standard Server Edition
    • Windows 2003 Standard Server Edition 64-bit
    • Windows 2003 Storage Server
    • Windows 2008 Datacenter Server
    • Windows 2008 Datacenter Server Edition 64-bit
    • Windows 2008 Enterprise Server
    • Windows 2008 Enterprise Server Edition 64-bit
    • Windows 2008 Standard Server Edition
    • Windows 2008 Standard Server Edition 64-bit
    • Windows 2008 Storage Server
Summary

The Information Server downloads SSAPTN pattern 1105 from the ActiveUpdate server and deploys it to the Normal Servers. However, the Normal Servers still use the previous SSAPTN version.

Details
Public

ServerProtect 5.8 uses VSAPI to read the SSAPTN pattern number. The issue occurs when a defect in VSAPI causes ServerProtect to read the version number incorrectly. For instance, SSAPTN "1.105" will be read "0.105". Because of this, the Normal Servers remove the latest version 1105 and retain the previous one. Spyware detection still works with the use of the previous SSAPTN.

To resolve the issue, download and install Critical Patch 1268.

Premium
Internal
Rating:
Category:
Update
Solution Id:
1056820
Feedback
Did this article help you?

Thank you for your feedback!

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.

If you need additional help, you may try to contact the support team. Contact Support


To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.


Need More Help?

Create a technical support case if you need further support.