To use the Downloader Tool:

1. Download the WFBS Downloader from Trend Micro Download Center and save the Downloader package on your local directory.
2. Launch the Downloader package.
3. Double-click the C:\Temp\WFBSDownloader\WFBSDownloader.exe file.

4. Select the product and click Start.

   

If the download fails, contact Trend Micro Technical Support and provide the following:

• Debug log file which is located in <path of download tool>\WFBSDownloader\Download.log
• Copy of the system information
  To get this:
  1. Click Start > All Programs.
  2. Select Accessories > System Tools > System Information.
  3. Click File and save it in .NFO format.

Additional details about the Downloader Tool:

• The WFBS Downloader is a standalone self-extracting tool. It auto-extracts the WFBS Downloader package on the same folder as the Downloader Tool.
• The user can launch the WFBS Downloader program after the self-extract process.
• The default path of the downloaded file is the user's Desktop folder.
• The WFBS Downloader detects proxy settings from Internet Explorer.

• The WFBS Downloader supports the Pause and Resume of the download.

  

• The WFBS Downloader uses multiple connections to download a file.
• The default split number for downloading a file is "8".
• The WFBS Downloader ensures that the disk space is not less than the target file size before starting a download.
• The WFBS Downloader checks the MD5 value of the downloaded file when all the download tasks are finished.
• When you start a new product download, the WFBS Downloader deletes the current downloaded file.

  

• The user has the option to launch the installer after the download.

  

• The WFBS Downloader shows the manual proxy setting link when the connection fails.