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Replicating the Active Directory structure using Custom Groupings fails to copy the root Organization Units

    • Updated:
    • 13 Apr 2016
    • Product/Version:
    • OfficeScan 10.6
    • Platform:
    • Windows 2003 Compute Cluster Server
    • Windows 2003 Datacenter Server
    • Windows 2003 Datacenter Server Edition 64-bit
    • Windows 2003 Enterprise Server
    • Windows 2003 Standard Server Edition
    • Windows 2003 Standard Server Edition 64-bit
    • Windows 2003 Storage Server
    • Windows 2003 Web Server Edition
    • Windows 2008 Datacenter Server
    • Windows 2008 Datacenter Server Edition 64-bit
    • Windows 2008 Enterprise Server
    • Windows 2008 Enterprise Server Edition 64-bit
    • Windows 2008 Standard Server Edition
    • Windows 2008 Standard Server Edition 64-bit
    • Windows 2008 Storage Server
    • Windows 2008 Web Server Edition
    • Windows 2008 Web Server Edition 64-bit
    • Windows 7 32-bit
    • Windows 7 64-bit
    • Windows Vista 32-bit
    • Windows Vista 64-bit
    • Windows XP Professional
    • Windows XP Professional 64-bit
Summary
As the administrator, you may have used Custom Grouping in OfficeScan to map all the clients to their domains. However, when you replicated part of the AD structure, only the sub-domains got copied, and not the root OU.
The following has been configured:
Active Directory integration - Administration > Active Directory > Active Directory Integration Custom Grouping > Networked Computers > Client Group > Custom Client Groups
Under the Active Directory Source, the following appears as example:
domain.com
  • TEST
    • SubOUTEST1
    • SubOUTEST2
  • Sales
  • Marketing
  • Virtual Machines
    • HOST
    • Client
  • Human Resources
Selecting to copy the entire AD structure and selecting "Duplicate Active Directory structure into the OfficeScan client tree" will show all the root OUs and subOUs under the OfficeScan client tree in Client Management.
If you choose to copy only part of the AD structure by selecting some OUs, it is observed that the root OU will not be copied over. The only OU that will be copied are the sub-items of the OU selected. If you use the example above and select the Sales and Virtual Machines OU only, it will copy the following domains into the OfficeScan client tree:
  • Host
  • Client
Note: Sales and Virtual Machines OU will not be copied.
Details
Public
This is a normal behavior when using Custom Grouping with the Active Directory. By using this feature, an administrator can only import a subtree of the AD into the database. If you are using automatic client grouping, this may not work for you at all.
As a workaround, you may copy the entire AD structure to the OfficeScan client tree and then delete the unused OUs manually under Client Management.
To make sure that the unused OUs are not automatically recreated, disable the Scheduled Domain Creation by following these steps:
  1. Log on to the OfficeScan management console.
  2. Go to Networked Computers > Client Grouping > Scheduled Domain Creation.
  3. Deselect the Enable scheduled domain creation option.
Refer to the screenshot below that shows the root OUs not being created.
Premium
Internal
Rating:
Category:
Configure; Troubleshoot
Solution Id:
1056905
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