Sign In with your
Trend Micro Account
Need Help?
Need More Help?

Create a technical support case if you need further support.

Performance issues occur when using OfficeScan (OSCE) with CA ArcServe or Citrix

    • Updated:
    • 17 Oct 2016
    • Product/Version:
    • OfficeScan 10.6
    • OfficeScan 11.0
    • OfficeScan XG.All
    • Platform:
    • Windows 2003 Compute Cluster Server
    • Windows 2003 Datacenter Server
    • Windows 2003 Datacenter Server Edition 64-bit
    • Windows 2003 Enterprise Server
    • Windows 2003 Standard Server Edition
    • Windows 2003 Standard Server Edition 64-bit
    • Windows 2003 Storage Server
    • Windows 2003 Web Server Edition
    • Windows 2008 Datacenter Server
    • Windows 2008 Datacenter Server Edition 64-bit
    • Windows 2008 Enterprise Server
    • Windows 2008 Enterprise Server Edition 64-bit
    • Windows 2008 Standard Server Edition
    • Windows 2008 Standard Server Edition 64-bit
    • Windows 2008 Storage Server
    • Windows 2008 Web Server Edition
    • Windows 2008 Web Server Edition 64-bit
Summary

OfficeScan may encounter performance issues when used along with CA ArcServe 12.x.
You may continue experiencing this issue even after following the steps in this article: CA ARCserve Backup may stall the Real-time scan and cause the system to hang.

In addition, applications in the Citrix file server starts up very slow. When the Real-time scan is disabled on the file server, the program loads faster.
Adding scan and application exclusion does not improve the performance.

Details
Public

Do the following:

  1. Log on to the OfficeScan server management console.
     
    Make sure that the affected client is connected to the server so that it can receive the configuration changes.
  2. Go to Networked Computers > Client Management.
    (For OSCE 11.0 & XG, go to Agents > Agent Management.)
  3. Select or highlight the affected client(s) and then click Settings > Real-time Scan Settings > Target tab.
  4. Under the User Activity on Files section, set Scan file being: to created/modified.
  5. Click Save.
  6. To verify if the clients received the changes, check if the "ScanOutgoing" registry key is set to "0".
     
    Always back up the whole registry before making any modifications. Incorrect changes to the registry can cause serious system problems.

    Go to: HKEY_LOCAL_MACHINE\SOFTWARE\TrendMicro\PC-cillinNTCorp\CurrentVersion\Real Time Scan Configuration

    "ScanIncoming"=dword:00000001
    "ScanOutgoing"=dword:00000000

If the issue persists, collect the CDT logs from the affected client(s) and contact Trend Micro Technical Support.

Premium
Internal
Rating:
Category:
Configure
Solution Id:
1056930
Feedback
Did this article help you?

Thank you for your feedback!

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.

If you need additional help, you may try to contact the support team. Contact Support


To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.


Need More Help?

Create a technical support case if you need further support.