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System error occurs when configuring the Messaging Security Agent (MSA) of Worry-Free Business Security (WFBS)

    • Updated:
    • 29 Jul 2020
    • Product/Version:
    • Worry-Free Business Security Standard/Advanced 8.0
    • Worry-Free Business Security Standard/Advanced 9.0
    • Platform:
    • Windows 2003 Enterprise Server
    • Windows 2003 Small Business Server
    • Windows 2008 Enterprise Server Edition 64-bit
    • Windows 2008 Small Business Server
Summary

You encounter a system error while configuring the WFBS Advanced MSA in any of the following scenarios:

  • The Trend Micro Messaging Security Agent Master Service is not running.
  • The TCP/IP protocol for the SQL server is not enabled on 64-bit computers.
Details
Public

To resolve the issue:

  1. Start the Trend Micro Messaging Security Agent Master Service.
    1. Click Start > Run and type "services.msc" on the Open field.
    2. Right-click Trend Micro Messaging Security Agent Master Service and select Start.
  2. Enable the TCP/IP protocol for the SQL server.
    1. Click Start > All Programs.
    2. Go to Configuration Tools and select SQL Server Configuration Manager.
    3. Under SQL Server 2005 Network Configuration, click Protocols for Scanmail.

      Protocols for Scanmail

    4. Enable the following:
      • Shared Memory
      • Named Pipes
      • TCP/IP
    5. Under SQL Native Client Configuration, click Client Protocols.
      client Protocols
    6. Enable the following:
      • Shared Memory
      • Named Pipes
      • TCP/IP
  3. Close all active windows and try to configure the Trend Micro Messaging Security Agent.

If the issue persists, contact Trend Micro Technical Support.

Premium
Internal
Partner
Rating:
Category:
Troubleshoot
Solution Id:
1056947
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