System error occurs when configuring the Messaging Security Agent (MSA) of Worry-Free Business Security (WFBS)

- Updated:
- 24 Nov 2016
- Product/Version:
- Worry-Free Business Security Standard/Advanced 8.0
- Worry-Free Business Security Standard/Advanced 9.0
- Platform:
- Windows 2003 Enterprise Server
- Windows 2003 Small Business Server
- Windows 2008 Enterprise Server Edition 64-bit
- Windows 2008 Small Business Server

Summary

You encounter a system error while configuring the WFBS Advanced MSA in any of the following scenarios:

Details

To resolve the issue:

Start the Trend Micro Messaging Security Agent Master Service.
1. Click Start > Run and type "services.msc" on the Open field.
2. Right-click Trend Micro Messaging Security Agent Master Service and select Start.
Enable the TCP/IP protocol for the SQL server.
1. Click Start > All Programs.
2. Go to Configuration Tools and select SQL Server Configuration Manager.
3. Under SQL Server 2005 Network Configuration, click Protocols for Scanmail.
4. Enable the following:
  - Shared Memory
  - Named Pipes
  - TCP/IP
5. Under SQL Native Client Configuration, click Client Protocols.
6. Enable the following:
  - Shared Memory
  - Named Pipes
  - TCP/IP
Close all active windows and try to configure the Trend Micro Messaging Security Agent.

If the issue persists, contact Trend Micro Technical Support.

Rating:

Category:

Troubleshoot

Solution Id:

1056947

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