System error occurs when configuring the Messaging Security Agent (MSA) of Worry-Free Business Security (WFBS)

- Updated:
- 13 Mar 2020
- Product/Version:
- Worry-Free Business Security Standard/Advanced 8.0
- Worry-Free Business Security Standard/Advanced 9.0
- Platform:
- Windows 2003 Enterprise Server
- Windows 2003 Small Business Server
- Windows 2008 Enterprise Server Edition 64-bit
- Windows 2008 Small Business Server

Summary

You encounter a system error while configuring the WFBS Advanced MSA in any of the following scenarios:

Details

To resolve the issue:

Start the Trend Micro Messaging Security Agent Master Service.
1. Click Start > Run and type "services.msc" on the Open field.
2. Right-click Trend Micro Messaging Security Agent Master Service and select Start.
Enable the TCP/IP protocol for the SQL server.
1. Click Start > All Programs.
2. Go to Configuration Tools and select SQL Server Configuration Manager.
3. Under SQL Server 2005 Network Configuration, click Protocols for Scanmail.
4. Enable the following:
  - Shared Memory
  - Named Pipes
  - TCP/IP
5. Under SQL Native Client Configuration, click Client Protocols.
6. Enable the following:
  - Shared Memory
  - Named Pipes
  - TCP/IP
Close all active windows and try to configure the Trend Micro Messaging Security Agent.

If the issue persists, contact Trend Micro Technical Support.

Rating:

Category:

Troubleshoot

Solution Id:

1056947

Feedback

Did this article help you?

Thank you for your feedback!

What was the problem with this article?

The image(s) in the article did not display properly.

The article did not provide detailed procedure.

The article is hard to understand and follow.

The video did not play properly.

The article did not resolve my issue.

Others. Please specify.

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:

We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.

If you need additional help, you may try to contact the support team. Contact Support

Thanks for voting.

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:

We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.