When installing patches or hot fixes, some systems run third-party processes that prevent the files from being copied during installation.
This article helps you identify the processes causing the problem to be able to finish the installation properly.
- Open the file, %drive root%\TMPatch.log.
- Go to the end of the file and then search from below backwards for "fail".
- Identify within the copy section which file will be prevented from being deployed. Here is a log same from the utilSystem.dll file:[2010-10-14:11:05:02][utilSystem.dll : C:\Programme\Trend Micro\Smex\utilSystem.dll[10.0 1412]->C:\Programme\Trend Micro\Smex\Patch\Patch 1\FileGroup1\utilSystem.dll[10.0 1412]]
[2010-10-14:11:05:02][utilSystem.dll : C:\DOKUME~1\Netadmin\LOKALE~1\Temp\1\pft12.tmp\win32_normal\ FileGroup1\utilSystem.dll[10.0 1459]->C:\Programme\Trend Micro\Smex\utilSystem.dll[10.0 1412]]
[2010-10-14:11:05:02][utilSystem.dll : C:\DOKUME~1\Netadmin\LOKALE~1\Temp\1\pft12.tmp\win32_normal\ FileGroup1\utilSystem.dll->C:\Programme\Trend Micro\Smex\utilSystem.dll fail]
Failed. - Rename the file (in this example, to utilSystem.dll.old) and retry the installation.