Trend Micro - Securing Your Journey to the Cloud Business
Support
Sign In with your
Trend Micro Account
Need Help?
Need More Help?

Create a technical support case if you need further support.

Troubleshooting failed installation of ScanMail for Exchange (SMEX) patches or hot fixes

    • Updated:
    • 25 Mar 2019
    • Product/Version:
    • ScanMail for Exchange 10.0
    • ScanMail for Exchange 10.0
    • ScanMail for Exchange 11.0
    • ScanMail for Exchange 11.0
    • ScanMail for Exchange 12.0
    • ScanMail for Exchange 12.5
    • ScanMail for Exchange 14.0
    • Platform:
    • Windows 2003 Compute Cluster Server
    • Windows 2003 Datacenter Server
    • Windows 2003 Datacenter Server Edition 64-bit
    • Windows 2003 Enterprise Server
    • Windows 2003 Home Server
    • Windows 2003 Small Business Server
    • Windows 2003 Standard Server Edition
    • Windows 2003 Standard Server Edition 64-bit
    • Windows 2003 Storage Server
    • Windows 2003 Web Server Edition
    • Windows 2008 Datacenter Server
    • Windows 2008 Datacenter Server Edition 64-bit
    • Windows 2008 Enterprise Server
    • Windows 2008 Enterprise Server Edition 64-bit
    • Windows 2008 Essential Business Server
    • Windows 2008 Small Business Server
    • Windows 2008 Standard Server Edition
    • Windows 2008 Standard Server Edition 64-bit
    • Windows 2008 Storage Server
    • Windows 2008 Web Server Edition
    • Windows 2008 Web Server Edition 64-bit
Summary

When installing patches or hot fixes, some systems run third-party processes that prevent the files from being copied during installation.

This article helps you identify the processes causing the problem to be able to finish the installation properly.

Details
Public
  1. Open the file, %drive root%\TMPatch.log.
  2. Go to the end of the file and then search from below backwards for "fail".
  3. Identify within the copy section which file will be prevented from being deployed.
    Here is a log same from the utilSystem.dll file:
    [2010-10-14:11:05:02][utilSystem.dll : C:\Programme\Trend Micro\Smex\utilSystem.dll[10.0 1412]->C:\Programme\Trend Micro\Smex\Patch\Patch 1\FileGroup1\utilSystem.dll[10.0 1412]]

    [2010-10-14:11:05:02][utilSystem.dll : C:\DOKUME~1\Netadmin\LOKALE~1\Temp\1\pft12.tmp\win32_normal\ FileGroup1\utilSystem.dll[10.0 1459]->C:\Programme\Trend Micro\Smex\utilSystem.dll[10.0 1412]]

    [2010-10-14:11:05:02][utilSystem.dll : C:\DOKUME~1\Netadmin\LOKALE~1\Temp\1\pft12.tmp\win32_normal\ FileGroup1\utilSystem.dll->C:\Programme\Trend Micro\Smex\utilSystem.dll fail]
    Failed.
  4. Rename the file (in this example, to utilSystem.dll.old) and retry the installation.
Premium
Internal
Rating:
Category:
Troubleshoot; Deploy; Install; Update
Solution Id:
1057015
Feedback
Did this article help you?

Thank you for your feedback!

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.

If you need additional help, you may try to contact the support team. Contact Support

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.
Related Articles