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Unable to start the firewall service and repeated reboot requests in OSCE

    • Updated:
    • 17 Oct 2016
    • Product/Version:
    • OfficeScan 10.6
    • OfficeScan 11.0
    • OfficeScan XG.All
    • Platform:
    • Windows 2003 Enterprise Server
    • Windows 2003 Standard Server Edition
    • Windows 2008 Enterprise Server
    • Windows 2008 Standard Server Edition
    • Windows 7 32-bit
    • Windows Vista 32-bit
    • Windows XP Professional
Summary

The OfficeScanNT Firewall service will not start after installation. The OfficeScan client repeatedly asks to reboot, but the message continues even after a few reboots.

Manually restarting the OfficeScanNT Firewall service returns one of the following errors:

  • Error 1075: The dependency service does not exist or has been marked for deletion
  • Error 1067: The process terminated unexpectedly
Details
Public

To resolve this issue:

  1. Manually install the firewall drivers by running the following in the command prompt:

    "C:\Program Files\Trend Micro\OfficeScan Client\ncfg.exe" -ir "C:\Program Files\Trend Micro\OfficeScan Client\tm_cfw.inf" Software\TrendMicro\NSC\PFW InfNameForCfw

    cmd.exe

    Click image to enlarge.

  2. After reinstalling the firewall driver, reboot the machine.
  3. If the issue continue to occur or the customer could not locate the ncfg.exe, contact Trend Micro Technical Support.
Premium
Internal
Rating:
Category:
Troubleshoot
Solution Id:
1057101
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