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"The client package cannot be created…" appears when creating a setup package using the Client Packager utility

    • Updated:
    • 17 Oct 2016
    • Product/Version:
    • OfficeScan 11.0
    • OfficeScan XG.All
    • Platform:
    • N/A N/A
    • Windows 10
    • Windows 10 32-bit
    • Windows 10 64-bit
    • Windows 2003 Datacenter 64-bit
    • Windows 2003 Enterprise
    • Windows 2003 Server R2
    • Windows 2003 Standard 64-bit
    • Windows 2008 32-Bit
    • Windows 2008 64-Bit
    • Windows 2008 Datacenter
    • Windows 2008 Datacenter 64-bit
    • Windows 2008 Datacenter Server Edition 64-bit
    • Windows 2008 Enterprise
    • Windows 2008 Enterprise 64-bit
    • Windows 2008 Enterprise Server
    • Windows 2008 Enterprise Server Edition 64-bit
    • Windows 2008 Server R2 Enterprise
    • Windows 2008 Standard
    • Windows 2008 Standard 64-bit
    • Windows 2008 Standard Server Edition 64-bit
    • Windows 2008 Web Server Edition
    • Windows 2008 Web Server Edition 64-bit
    • Windows 2012 Datacenter
    • Windows 2012 Datacenter R2
    • Windows 2012 Enterprise
    • Windows 2012 Enterprise R2
    • Windows 2012 Server Essential R2
    • Windows 2012 Server Essentials
    • Windows 2012 Server R2
    • Windows 2012 Standard
    • Windows 2012 Standard R2
    • Windows 2016 Server Core
    • Windows 2016 Server Datacenter
    • Windows 2016 Server Standard
    • Windows 7 32-Bit
    • Windows 7 64-Bit
    • Windows 8 32-Bit
    • Windows 8 64-Bit
    • Windows 8.1 32-Bit
    • Windows 8.1 64-Bit
Summary

After clicking the Create button, the following error message appears when trying to create a setup package using the Client Packager utility, Clnpack.exe:

Client Packager

The Clnpack.exe file is being executed on a Windows 2008 Server.

Details
Public

To resolve this issue, launch the Clnpack.exe by right-clicking the file and selecting Run as administrator. The tool should be able to read the files that are in the PCCSRV folder.

If the issue persists:

  1. Request a new PCCSRV/Pccnt folder with the appropriate language and version from technical support.
  2. Rename the existing folder and copy the new one to the PCCSRV directory.
  3. Run the client packager.

If the issue still persists, collect the following:

  1. Open the OfficeScan server and go to ..\PCCSRV\Admin\Utility\ClientPackager\ClnExtor.ini file.
  2. Under the [Common] section, look for the "DebugMode" parameter and set its value to "1".
  3. Save and close the file.
  4. Generate an EXE or MSI setup file.
  5. Collect the debug log from C:\ClnPack.log. This is the debug log when creating package.
  6. Before installing, enable the debug mode.
  7. Create the ofcdebug.ini file on the target machine's system drive. The file should contain the following:

    [debug]
    DebugLog=c:\ofcdebug.log
    DebugLevel=9

  8. After performing the installation to reproduce the issue, collect these files from the client machine:
    • c:\ofcdebug.log
    • c:\clnextor.log
  9. Collect the basic CDT logs.
    1. Download and run the CDT tool and enable the Basic debug logs only.
    2. Collect the CDT logs in a ZIP file format, along with the items mentioned above.
    3. Send the log files to Trend Micro Technical Support. This would generate a Service Request and notify Technical Support about an incoming customer generated ticket and process it accordingly.
Premium
Internal
Rating:
Category:
Troubleshoot
Solution Id:
1057103
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