Summary
This article shows you how to manually uninstall the HES Active Directory Sync Client.
Details
To remove the HES Active Directory Sync Client manually:
- Stop the following services via the services console (services.msc)
- HES ActiveDirectory Sync Agent
- HES ActiveDirectory Sync Service
If the above services cannot be stopped, download Process Explorer and use it to stop the services. - Manually remove the following files:
For Windows Server 2003 32-bit and older
- ..\Documents and Settings\Administrator\Start Menu\Programs\Trend Micro
- ..\Documents and Settings\Administrator\Start Menu\Programs\Trend Micro\ Hosted Email Security ActiveDirectory Sync Client
- ..\Documents and Settings\Administrator\Start Menu\Programs\Trend Micro\ Hosted Email Security ActiveDirectory Sync Client\Configuration.lnk
- ..\Documents and Settings\Administrator\Start Menu\Programs\Trend Micro\ Hosted Email Security ActiveDirectory Sync Client\Uninstall.lnk
- ..\Program Files\Trend Micro\ Hosted Email Security ActiveDirectory Sync Client\eula.rtf
- ..\Program Files\Trend Micro\ Hosted Email Security ActiveDirectory Sync Client\Interop.ActiveDs.dll
- ..\Program Files\Trend Micro\ Hosted Email Security ActiveDirectory Sync Client\log4net.dll
- ..\Program Files\Trend Micro\ Hosted Email Security ActiveDirectory Sync Client\PluginMonitor.exe
- ..\Program Files\Trend Micro\ Hosted Email Security ActiveDirectory Sync Client\PluginMonitor.exe.config
- ..\Program Files\Trend Micro\ Hosted Email Security ActiveDirectory Sync Client\PluginMonitor.InstallState
- ..\Program Files\Trend Micro\ Hosted Email Security ActiveDirectory Sync Client\PluginMonitor.pdb
- ..\Program Files\Trend Micro\ Hosted Email Security ActiveDirectory Sync Client\PluginService.exe
- ..\Program Files\Trend Micro\ Hosted Email Security ActiveDirectory Sync Client\PluginService.InstallState
- ..\Program Files\Trend Micro\ Hosted Email Security ActiveDirectory Sync Client\PluginService.pdb
- ..\Program Files\Trend Micro\ Hosted Email Security ActiveDirectory Sync Client\PluginServiceConfig.exe
- ..\Program Files\Trend Micro\ Hosted Email Security ActiveDirectory Sync Client\PluginServiceConfig.exe.config
- ..\Program Files\Trend Micro\ Hosted Email Security ActiveDirectory Sync Client\PluginServiceConfig.pdb
- ..\Program Files\Trend Micro\ Hosted Email Security ActiveDirectory Sync Client\uninst.ico
For Windows Server 2008 64-bit and upDelete the entire HES AD sync client folder and its contents. Go to Start > All Programs > Trend Micro > Hosted Email Security ActiveDirectory Sync Client.Also remove ..\Program Files (x86)\Trend Micro\Hosted Email Security ActiveDirectory Sync Client. - Open the Registry Editor (regedit.exe) and remove the following registry entries:
Important: Always back up the whole registry before making any modifications. Incorrect changes to the registry can cause serious system problems.For Windows Server 32-bit
- HKEY_CURRENT_USER\Software\Microsoft\Installer\Assemblies\C:|Program Files|Trend Micro| Hosted Email Security ActiveDirectory Sync Client|Interop.ActiveDs.dll
- HKEY_CURRENT_USER\Software\Microsoft\Installer\Assemblies\C:|Program Files|Trend Micro| Hosted Email Security ActiveDirectory Sync Client|Interop.ActiveDs.dll Interop.ActiveDs,Version="1.0.0.0",Culture="neutral",ProcessorArchitecture="MSIL"
- HKEY_CURRENT_USER\Software\Microsoft\Installer\Assemblies\C:|Program Files|Trend Micro| Hosted Email Security ActiveDirectory Sync Client|log4net.dll
- HKEY_CURRENT_USER\Software\Microsoft\Installer\Assemblies\C:|Program Files|Trend Micro| Hosted Email Security ActiveDirectory Sync Client|log4net.dll log4net,Version="1.2.10.0",Culture="neutral",PublicKeyToken="1B44E1D426115821", ProcessorArchitecture="MSIL"
- HKEY_CURRENT_USER\Software\Microsoft\Installer\Assemblies\C:|Program Files|Trend Micro| Hosted Email Security ActiveDirectory Sync Client|PluginMonitor.exe
- HKEY_CURRENT_USER\Software\Microsoft\Installer\Assemblies\C:|Program Files|Trend Micro| Hosted Email Security ActiveDirectory Sync Client|PluginMonitor.exe PluginMonitor,Version="1.0.0.0",Culture="neutral",ProcessorArchitecture="MSIL"
- HKEY_CURRENT_USER\Software\Microsoft\Installer\Assemblies\C:|Program Files|Trend Micro| Hosted Email Security ActiveDirectory Sync Client|PluginService.exe
- HKEY_CURRENT_USER\Software\Microsoft\Installer\Assemblies\C:|Program Files|Trend Micro| Hosted Email Security ActiveDirectory Sync Client|PluginService.exe PluginService,Version="1.0.0.0",Culture="neutral",ProcessorArchitecture="MSIL"
- HKEY_CURRENT_USER\Software\Microsoft\Installer\Assemblies\C:|Program Files|Trend Micro| Hosted Email Security ActiveDirectory Sync Client|PluginServiceConfig.exe
- HKEY_CURRENT_USER\Software\Microsoft\Installer\Assemblies\C:|Program Files|Trend Micro| Hosted Email Security ActiveDirectory Sync Client|PluginServiceConfig.exe PluginServiceConfig,Version="1.0.0.0",Culture="neutral",ProcessorArchitecture="MSIL"
- HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\PluginMonitor
- HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\PluginMonitor Type
- HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\PluginMonitor Start
- HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\PluginMonitor ErrorControl
- HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\PluginMonitor ImagePath
- HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\PluginMonitor DisplayName
- HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\PluginMonitor ObjectName
- HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\PluginMonitor\Security
- HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\PluginMonitor\Security Security
- HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\PluginService
- HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\PluginService Type
- HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\PluginService Start
- HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\PluginService ErrorControl
- HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\PluginService ImagePath
- HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\PluginService DisplayName
- HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\PluginService ObjectName
- HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\PluginService Description
- HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\PluginService\Security
- HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\PluginService\Security Security
For Windows Server 64-bit- HKEY_CURRENT_USER\Software\Microsoft\Installer\Assemblies\C:|Program Files (x86)|Trend Micro| Hosted Email Security ActiveDirectory Sync Client|Interop.ActiveDs.dll
- HKEY_CURRENT_USER\Software\Microsoft\Installer\Assemblies\C:|Program Files (x86)|Trend Micro| Hosted Email Security ActiveDirectory Sync Client|Interop.ActiveDs.dll Interop.ActiveDs,Version="1.0.0.0",Culture="neutral",ProcessorArchitecture="MSIL"
- HKEY_CURRENT_USER\Software\Microsoft\Installer\Assemblies\C:|Program Files (x86)|Trend Micro| Hosted Email Security ActiveDirectory Sync Client|log4net.dll
- HKEY_CURRENT_USER\Software\Microsoft\Installer\Assemblies\C:|Program Files (x86)|Trend Micro| Hosted Email Security ActiveDirectory Sync Client|log4net.dll log4net,Version="1.2.10.0",Culture="neutral",PublicKeyToken="1B44E1D426115821", ProcessorArchitecture="MSIL"
- HKEY_CURRENT_USER\Software\Microsoft\Installer\Assemblies\C:|Program Files (x86)|Trend Micro| Hosted Email Security ActiveDirectory Sync Client|PluginMonitor.exe
- HKEY_CURRENT_USER\Software\Microsoft\Installer\Assemblies\C:|Program Files (x86)|Trend Micro| Hosted Email Security ActiveDirectory Sync Client|PluginMonitor.exe PluginMonitor,Version="1.0.0.0",Culture="neutral",ProcessorArchitecture="MSIL"
- HKEY_CURRENT_USER\Software\Microsoft\Installer\Assemblies\C:|Program Files (x86)|Trend Micro| Hosted Email Security ActiveDirectory Sync Client|PluginService.exe
- HKEY_CURRENT_USER\Software\Microsoft\Installer\Assemblies\C:|Program Files (x86)|Trend Micro| Hosted Email Security ActiveDirectory Sync Client|PluginService.exe PluginService,Version="1.0.0.0",Culture="neutral",ProcessorArchitecture="MSIL"
- HKEY_CURRENT_USER\Software\Microsoft\Installer\Assemblies\C:|Program Files (x86)|Trend Micro| Hosted Email Security ActiveDirectory Sync Client|PluginServiceConfig.exe
- HKEY_CURRENT_USER\Software\Microsoft\Installer\Assemblies\C:|Program Files (x86)|Trend Micro| Hosted Email Security ActiveDirectory Sync Client|PluginServiceConfig.exe PluginServiceConfig,Version="1.0.0.0",Culture="neutral",ProcessorArchitecture="MSIL"
- HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\PluginMonitor
- HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\PluginMonitor Type
- HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\PluginMonitor Start
- HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\PluginMonitor ErrorControl
- HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\PluginMonitor ImagePath
- HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\PluginMonitor DisplayName
- HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\PluginMonitor ObjectName
- HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\PluginMonitor\Security
- HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\PluginMonitor\Security Security
- HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\PluginService
- HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\PluginService Type
- HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\PluginService Start
- HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\PluginService ErrorControl
- HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\PluginService ImagePath
- HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\PluginService DisplayName
- HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\PluginService ObjectName
- HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\PluginService Description
- HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\PluginService\Security
- HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\PluginService\Security Security
- Download and install (run as Administrator) the Windows Installer CleanUp Utility.
- Once installed, run it and from the list select HES AD Sync Client and click Remove.
- Restart the computer.