Trend Micro - Securing Your Journey to the Cloud Business
Support
Sign In with your
Trend Micro Account
Need Help?
Need More Help?

Create a technical support case if you need further support.

Manually uninstalling the Active Directory Sync Client of Hosted Email Security (HES)

    • Updated:
    • 26 Jan 2015
    • Product/Version:
    • Hosted Email Security 1.9.8
    • Hosted Email Security 2.0
    • Platform:
    • Not Applicable N/A
Summary
This article shows you how to manually uninstall the HES Active Directory Sync Client.
Details
Public
To remove the HES Active Directory Sync Client manually:
  1. Stop the following services via the services console (services.msc)
    • HES ActiveDirectory Sync Agent
    • HES ActiveDirectory Sync Service
    If the above services cannot be stopped, download Process Explorer and use it to stop the services.
  2. Manually remove the following files:
    For Windows Server 2003 32-bit and older
    • ..\Documents and Settings\Administrator\Start Menu\Programs\Trend Micro
    • ..\Documents and Settings\Administrator\Start Menu\Programs\Trend Micro\ Hosted Email Security ActiveDirectory Sync Client
    • ..\Documents and Settings\Administrator\Start Menu\Programs\Trend Micro\ Hosted Email Security ActiveDirectory Sync Client\Configuration.lnk
    • ..\Documents and Settings\Administrator\Start Menu\Programs\Trend Micro\ Hosted Email Security ActiveDirectory Sync Client\Uninstall.lnk
    • ..\Program Files\Trend Micro\ Hosted Email Security ActiveDirectory Sync Client\eula.rtf
    • ..\Program Files\Trend Micro\ Hosted Email Security ActiveDirectory Sync Client\Interop.ActiveDs.dll
    • ..\Program Files\Trend Micro\ Hosted Email Security ActiveDirectory Sync Client\log4net.dll
    • ..\Program Files\Trend Micro\ Hosted Email Security ActiveDirectory Sync Client\PluginMonitor.exe
    • ..\Program Files\Trend Micro\ Hosted Email Security ActiveDirectory Sync Client\PluginMonitor.exe.config
    • ..\Program Files\Trend Micro\ Hosted Email Security ActiveDirectory Sync Client\PluginMonitor.InstallState
    • ..\Program Files\Trend Micro\ Hosted Email Security ActiveDirectory Sync Client\PluginMonitor.pdb
    • ..\Program Files\Trend Micro\ Hosted Email Security ActiveDirectory Sync Client\PluginService.exe
    • ..\Program Files\Trend Micro\ Hosted Email Security ActiveDirectory Sync Client\PluginService.InstallState
    • ..\Program Files\Trend Micro\ Hosted Email Security ActiveDirectory Sync Client\PluginService.pdb
    • ..\Program Files\Trend Micro\ Hosted Email Security ActiveDirectory Sync Client\PluginServiceConfig.exe
    • ..\Program Files\Trend Micro\ Hosted Email Security ActiveDirectory Sync Client\PluginServiceConfig.exe.config
    • ..\Program Files\Trend Micro\ Hosted Email Security ActiveDirectory Sync Client\PluginServiceConfig.pdb
    • ..\Program Files\Trend Micro\ Hosted Email Security ActiveDirectory Sync Client\uninst.ico
    For Windows Server 2008 64-bit and up
    Delete the entire HES AD sync client folder and its contents. Go to Start > All Programs > Trend Micro > Hosted Email Security ActiveDirectory Sync Client.
    Also remove ..\Program Files (x86)\Trend Micro\Hosted Email Security ActiveDirectory Sync Client. 
  3. Open the Registry Editor (regedit.exe) and remove the following registry entries:
    Important: Always back up the whole registry before making any modifications. Incorrect changes to the registry can cause serious system problems.
    For Windows Server 32-bit
    • HKEY_CURRENT_USER\Software\Microsoft\Installer\Assemblies\C:|Program Files|Trend Micro| Hosted Email Security ActiveDirectory Sync Client|Interop.ActiveDs.dll
    • HKEY_CURRENT_USER\Software\Microsoft\Installer\Assemblies\C:|Program Files|Trend Micro| Hosted Email Security ActiveDirectory Sync Client|Interop.ActiveDs.dll Interop.ActiveDs,Version="1.0.0.0",Culture="neutral",ProcessorArchitecture="MSIL"
    • HKEY_CURRENT_USER\Software\Microsoft\Installer\Assemblies\C:|Program Files|Trend Micro| Hosted Email Security ActiveDirectory Sync Client|log4net.dll
    • HKEY_CURRENT_USER\Software\Microsoft\Installer\Assemblies\C:|Program Files|Trend Micro| Hosted Email Security ActiveDirectory Sync Client|log4net.dll log4net,Version="1.2.10.0",Culture="neutral",PublicKeyToken="1B44E1D426115821", ProcessorArchitecture="MSIL"
    • HKEY_CURRENT_USER\Software\Microsoft\Installer\Assemblies\C:|Program Files|Trend Micro| Hosted Email Security ActiveDirectory Sync Client|PluginMonitor.exe
    • HKEY_CURRENT_USER\Software\Microsoft\Installer\Assemblies\C:|Program Files|Trend Micro| Hosted Email Security ActiveDirectory Sync Client|PluginMonitor.exe PluginMonitor,Version="1.0.0.0",Culture="neutral",ProcessorArchitecture="MSIL"
    • HKEY_CURRENT_USER\Software\Microsoft\Installer\Assemblies\C:|Program Files|Trend Micro| Hosted Email Security ActiveDirectory Sync Client|PluginService.exe
    • HKEY_CURRENT_USER\Software\Microsoft\Installer\Assemblies\C:|Program Files|Trend Micro| Hosted Email Security ActiveDirectory Sync Client|PluginService.exe PluginService,Version="1.0.0.0",Culture="neutral",ProcessorArchitecture="MSIL"
    • HKEY_CURRENT_USER\Software\Microsoft\Installer\Assemblies\C:|Program Files|Trend Micro| Hosted Email Security ActiveDirectory Sync Client|PluginServiceConfig.exe
    • HKEY_CURRENT_USER\Software\Microsoft\Installer\Assemblies\C:|Program Files|Trend Micro| Hosted Email Security ActiveDirectory Sync Client|PluginServiceConfig.exe PluginServiceConfig,Version="1.0.0.0",Culture="neutral",ProcessorArchitecture="MSIL"
    • HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\PluginMonitor
    • HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\PluginMonitor Type
    • HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\PluginMonitor Start
    • HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\PluginMonitor ErrorControl
    • HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\PluginMonitor ImagePath
    • HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\PluginMonitor DisplayName
    • HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\PluginMonitor ObjectName
    • HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\PluginMonitor\Security
    • HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\PluginMonitor\Security Security
    • HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\PluginService
    • HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\PluginService Type
    • HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\PluginService Start
    • HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\PluginService ErrorControl
    • HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\PluginService ImagePath
    • HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\PluginService DisplayName
    • HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\PluginService ObjectName
    • HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\PluginService Description
    • HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\PluginService\Security
    • HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\PluginService\Security Security
    For Windows Server 64-bit
    • HKEY_CURRENT_USER\Software\Microsoft\Installer\Assemblies\C:|Program Files (x86)|Trend Micro| Hosted Email Security ActiveDirectory Sync Client|Interop.ActiveDs.dll
    • HKEY_CURRENT_USER\Software\Microsoft\Installer\Assemblies\C:|Program Files (x86)|Trend Micro| Hosted Email Security ActiveDirectory Sync Client|Interop.ActiveDs.dll Interop.ActiveDs,Version="1.0.0.0",Culture="neutral",ProcessorArchitecture="MSIL"
    • HKEY_CURRENT_USER\Software\Microsoft\Installer\Assemblies\C:|Program Files (x86)|Trend Micro| Hosted Email Security ActiveDirectory Sync Client|log4net.dll
    • HKEY_CURRENT_USER\Software\Microsoft\Installer\Assemblies\C:|Program Files (x86)|Trend Micro| Hosted Email Security ActiveDirectory Sync Client|log4net.dll log4net,Version="1.2.10.0",Culture="neutral",PublicKeyToken="1B44E1D426115821", ProcessorArchitecture="MSIL"
    • HKEY_CURRENT_USER\Software\Microsoft\Installer\Assemblies\C:|Program Files (x86)|Trend Micro| Hosted Email Security ActiveDirectory Sync Client|PluginMonitor.exe
    • HKEY_CURRENT_USER\Software\Microsoft\Installer\Assemblies\C:|Program Files (x86)|Trend Micro| Hosted Email Security ActiveDirectory Sync Client|PluginMonitor.exe PluginMonitor,Version="1.0.0.0",Culture="neutral",ProcessorArchitecture="MSIL"
    • HKEY_CURRENT_USER\Software\Microsoft\Installer\Assemblies\C:|Program Files (x86)|Trend Micro| Hosted Email Security ActiveDirectory Sync Client|PluginService.exe
    • HKEY_CURRENT_USER\Software\Microsoft\Installer\Assemblies\C:|Program Files (x86)|Trend Micro| Hosted Email Security ActiveDirectory Sync Client|PluginService.exe PluginService,Version="1.0.0.0",Culture="neutral",ProcessorArchitecture="MSIL"
    • HKEY_CURRENT_USER\Software\Microsoft\Installer\Assemblies\C:|Program Files (x86)|Trend Micro| Hosted Email Security ActiveDirectory Sync Client|PluginServiceConfig.exe
    • HKEY_CURRENT_USER\Software\Microsoft\Installer\Assemblies\C:|Program Files (x86)|Trend Micro| Hosted Email Security ActiveDirectory Sync Client|PluginServiceConfig.exe PluginServiceConfig,Version="1.0.0.0",Culture="neutral",ProcessorArchitecture="MSIL"
    • HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\PluginMonitor
    • HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\PluginMonitor Type
    • HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\PluginMonitor Start
    • HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\PluginMonitor ErrorControl
    • HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\PluginMonitor ImagePath
    • HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\PluginMonitor DisplayName
    • HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\PluginMonitor ObjectName
    • HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\PluginMonitor\Security
    • HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\PluginMonitor\Security Security
    • HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\PluginService
    • HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\PluginService Type
    • HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\PluginService Start
    • HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\PluginService ErrorControl
    • HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\PluginService ImagePath
    • HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\PluginService DisplayName
    • HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\PluginService ObjectName
    • HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\PluginService Description
    • HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\PluginService\Security
    • HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\PluginService\Security Security
  4. Download and install (run as Administrator) the Windows Installer CleanUp Utility.
  5. Once installed, run it and from the list select HES AD Sync Client and click Remove.
  6. Restart the computer.
Premium
Internal
Rating:
Category:
Uninstall
Solution Id:
1057149
Feedback
Did this article help you?

Thank you for your feedback!

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.

If you need additional help, you may try to contact the support team. Contact Support

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.

Related Articles