NOTE: You are viewing an archived article because the product(s) tagged is no longer supported or the information mentioned is already outdated.
The following error shows when you install the CSA using any methods aside from Client Packager:
Error launching Security Installation. Missing File $: \Program Files\Trend Micro\Security Server\PCCSRV\Download\Cloudwin32.msi
You noticed that the installation files are missing from the Download folder. You try Client Packager but cannot create a client package because the mapi32.dll file is also missing.
Kindly log in using your MySupport account
to view the content of this archived article.