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"Error launching Security Installation" appears when installing the Client/Server Security Agent (CSA)

    • Updated:
    • 9 Oct 2015
    • Product/Version:
    • Worry-Free Business Security Standard/Advanced 7.0
    • Platform:
    • Windows 2003 Datacenter Server
    • Windows 2003 Datacenter Server Edition 64-bit
    • Windows 2003 Enterprise Server
    • Windows 2003 Home Server
    • Windows 2003 Small Business Server
    • Windows 2003 Standard Server Edition
    • Windows 2003 Standard Server Edition 64-bit
    • Windows 2003 Storage Server
    • Windows 2003 Web Server Edition
    • Windows 2008 Datacenter Server
    • Windows 2008 Datacenter Server Edition 64-bit
    • Windows 2008 Enterprise Server
    • Windows 2008 Enterprise Server Edition 64-bit
    • Windows 2008 Essential Business Server
    • Windows 2008 Small Business Server
    • Windows 2008 Standard Server Edition
    • Windows 2008 Standard Server Edition 64-bit
    • Windows 2008 Storage Server
    • Windows 2008 Web Server Edition
    • Windows 2008 Web Server Edition 64-bit
    • Windows 7 32-bit
    • Windows 7 64-bit
    • Windows Vista 32-bit
    • Windows Vista 64-bit
    • Windows XP Home
    • Windows XP Professional
    • Windows XP Professional 64-bit
Summary

The following error shows when you install the CSA using any methods aside from Client Packager:

Error launching Security Installation. Missing File $: \Program Files\Trend Micro\Security Server\PCCSRV\Download\Cloudwin32.msi

You noticed that the installation files are missing from the Download folder. You try Client Packager but cannot create a client package because the mapi32.dll file is also missing.

Details
Public

To resolve the issue:

  1. Go to C:\Windows\system32\ and replace mapi32.dll.
  2. Reinstall the Security Server to recreate the files needed for the Security Agent installation.
Premium
Internal
Rating:
Category:
Install
Solution Id:
1057151
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