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Damage Cleanup Service appears as expired in the Product License page

    • Updated:
    • 17 Oct 2016
    • Product/Version:
    • OfficeScan 10.6
    • OfficeScan 11.0
    • OfficeScan XG.All
    • Platform:
    • Windows 2003 Standard Server Edition
    • Windows 2003 Standard Server Edition 64-bit
    • Windows 2008 Enterprise Server
    • Windows 2008 Standard Server Edition
Summary

When you log on to the OfficeScan management console and go to Administration > Product License > Damage Cleanup Services, you will see two licenses: one is expired and the other is activated.

Even after performing Update information, the license still appears as "Expired" on the Product License page.

Details
Public

To resolve this issue:

  1. Go to the <root drive>:\Program Files\Trend Micro\Officescan\PCCSRV\Private folder and then look for the ofcserver.ini file.
  2. Open the ofcserver.ini file and then go to the [DCS_LICENSE_INFO] section.
  3. Look for and comment out the whole block/set of old license information by putting a semicolon (;) in front of each line.
  4. Save and close the file.
  5. Log on to the OfficeScan management console and then go to the Product License page again.
  6. If the "Expired" status still appears, perform another Update information and the status should appear as "Activated."
Premium
Internal
Rating:
Category:
Troubleshoot; Register
Solution Id:
1057261
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