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Installing the Security for Macintosh (TMSM) client

    • Updated:
    • 27 Apr 2016
    • Product/Version:
    • OfficeScan 10.6
    • Trend Micro Security for Mac 1.5
    • Platform:
    • Macintosh Leopard
    • Macintosh Tiger
    • Windows 2003 Standard Server Edition
    • Windows 2003 Standard Server Edition 64-bit
    • Windows 2008 Enterprise Server
    • Windows 2008 Standard Server Edition
Summary

Learn how you can install TMSM client.

Details
Public

Install TMSM clients using any of the following:

The process of installing TMSM client on a single computer is similar to the installation process for other Macintosh software. During the installation, you may be prompted to allow connections to icorepluginMgr, which is used to register the client to the server. Allow this connection when prompted./

Do the following:

  1. Get the client installation package (tmsminstall.mpkg.zip) from the TMSM server by doing any of the following:
    • Log on to the OSCE Plug-in Manager TMSM web console, go to Administration > Client Setup Files and click the link under Client Installation File.

      The link to the client uninstallation file is also available on this page. Use this program to remove the client program from the Macintosh computer.

    • Go to <Server installation folder>\TMSM_HTML\ClientInstall and look for the file tmsminstall.mpkg.zip.
  2. Launch tmsminstall.mpkg. When a message prompting you to continue with installation displays, click Continue.

    Click Continue 

  3. On the Introduction screen, click Continue to proceed.

    Click Continue on the Introduction window 

  4. On the Installation Type screen, click Install.

    Click Install 

  5. Enter your Name and Password to begin the installation process.

    Enter your Name and Password 

  6. If the installation was successful, click Close to finish the installation process. The client automatically registers to the server where the client installation package was obtained. The client also updates for the first time.

    Click Close 

  7. After installation, you can check on the following items to make sure that Trend Micro Security for Mac is properly installed:
    1. The Trend Micro Security client icon displays on the menu bar of the Macintosh computer.
    2. The Trend Micro Security client files are found under the <Client installation folder>.
    3. The client appears on the Web console’s client tree. To access the client tree, click Client Management on the main menu.
  8. Run a initial update and scan.

    Click Update Now

    Click Scan Now

    Trend Micro recommends completing this step to begin protecting your computer.

    If the client cannot connect to the server, it downloads directly from the Trend Micro ActiveUpdate (AU) server. Internet connection is required to connect to the ActiveUpdate server. Also, you need to run a manual update if it cannot connect to the server. This allows TMSM to get all the latest updates.

The process of installing TMSM client on several computers can be simplified using Apple Remote Desktop.

Do the following:

  1. Check for and uninstall any security software on the Macintosh computers.
  2. Get the client installation package (tmsminstall.mpkg.zip) from the TMSM server by doing any of the following:
    • Log on to the OSCE Plug-in Manager TMSM web console, go to Administration > Client Setup Files and click the link under Client Installation File.

      The link to the client uninstallation file is also available on this page. Use this program to remove the client program from the Macintosh computer.

    • Go to <Server installation folder>\TMSM_HTML\ClientInstall and look for the file tmsminstall.mpkg.zip.
  3. Copy and then launch the package on the Macintosh computer with Apple Remote Desktop. Launching the package unarchives the tmsminstall.mpkg file.
    The files on the package may become corrupted if users launch the package using archiving tools not built-in on the Mac. Instruct users to launch the package using built-in archiving tools, such as Archive Utility.
  4. Open the Apple Remote Desktop on the Macintosh computer.
  5. Select the computers where you want to install the TMSM client and then click Install.

    Click Install

     

  6. On the Install Package screen, drag the installation package or click +to locate the installation package.

    Drag the installation package or click + 

  7. Click Save to automatically run the installation task on the new Macintosh computers that connect to the network.
    Note: This is optional.
  8. Click Install. The Apple Remote Desktop will start installing the client to the selected computers. The message "Install Packages: Succeeded on all"appears after a successful installation.

    Installation Succeeded 

  9. The clients will automatically register to the server from which the installation package was obtained. The clients will also update for the first time.

For additional information, refer to this document: Trend Micro Security for Mac 1.5 Installation Audits using Apple Remote Desktop.

 

Premium
Internal
Rating:
Category:
Troubleshoot; Install
Solution Id:
1057266
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